Maintenance

Book a trusted tradesperson with Local Heroes, a British Gas-owned marketplace where you can choose from 70,000 qualified tradespeople.

70,000+ qualified tradespeople

All Local Heroes are thoroughly vetted and work is regularly checked.

Keep track of maintenance requests

Get issues straight to your dashboard and request tradespeople at a click of a button.

British Gas guarantee

Receive a 12 month guarantee backed by British Gas when you use Local Heroes.

What is Maintenance with Mashroom?

We’ve teamed up with Local Heroes backed by British Gas so we can provide you with a reliable, efficient, and quality maintenance service.

As a busy landlord, you might have just one property or a whole portfolio to look after and when you need something done, our maintenance service makes things simple.

You can book a trusted tradesperson with Local Heroes, a British Gas-owned marketplace, where you can choose from 70,000 qualified tradespeople.

These people are vetted and checked to ensure they know what they are doing. And for extra peace of mind for you, once the work has been satisfactorily carried out and you’ve paid (never in cash!), you can unlock a British Gas-backed 12-month guarantee of the work.

How does it work?

We’ve made our maintenance service really simple and straightforward. All you need to do is tap a few buttons and we will find you a qualified tradesperson with just a few clicks via your Mashroom dashboard. Here’s how it works:

Book a Local Hero

To get started all your need to do is tell us what you need:

Builder
Carpenter
Gas engineer
Plumber
Electrician

The information goes through to the clever people at Local Heroes, who will view it and will connect you with the most suitable tradespeople for you and your job.

Get your free quote

You will receive an online estimate, the Hero then calls and visits your property to provide you with a more accurate quote.

At this point the ball is your court. You can check and consider the quote and choose to accept it and go ahead with the work, or just cancel for free.

Pay online to unlock your 12-month guarantee

Pay through the Local Heroes website when your job is complete and unlock your 12-month guarantee. Work via this service comes with this guarantee for extra peace of mind for you.

Excellent service. Respectful & attentive, we are very satisfied! Very valuable advice was given. Thanks!

Allen Panter

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Do I need it?

At some point your property is bound to need some kind of maintenance, and if you don’t have a go-to person in the area local to your property, we can help you find the right person for the job at any time.

Looking after a property requires care and upkeep. Things get used and worn through the general wear and tear of people living in a property and you might need someone to fix something while you have tenants in situ, or at the end of a tenancy.

Sometimes accidents happen, caused by a huge range of factors, from human accidents like leaving a tap on, to storm or fire damage.

We recommend that you always have Landlords Buildings and Contents Insurance and that your tenants should have their own Tenants Content Insurance. But you may well be in need of a Local Hero to come to the rescue and fix the issue.

But there are also essential maintenance jobs that need doing from time to time. A property in good condition is always likely to rent more easily and for a higher yield. It’s in your best interest to keep the property in good shape, for the health of your property, your income and your tenants.

You may just be in need of a handyman to fix a leaky tap, or you might want new flooring or a boundary fence replaced by a carpenter. In any of these scenarios you can take advantage of our simple-to-use Local Heroes booking service.

What else do I need to maintain in my property?

Then there are other checks and inspections which need to be carried out by law. A Gas Safety Check needs to be carried annually out by a qualified engineer who is registered on the Gas Safe Register.

The relevant Gas Safety Certificate then needs to be produced following this and a copy should be made available to the tenants. Failure to do this can result in penalties and fines.

Other checks which need to be carried out by qualified experts include:

What else do I need to maintain in my property?

Still have questions? We have answers.

How am I matched with a Local Hero?

Once you assign the maintenance request to Local Heroes in your dashboard, they will look for Heroes in your area who are qualified for the job.

If there is an available Hero, they’ll be matched to you and your job, and you’ll be given each other’s contact details.

The Hero will give you a call to arrange the appointment to the property and the job, at which point you need to update the time and date in your dashboard, so the tenant knows when to expect the fix.

How are the Local Heroes vetted?

Local Heroes qualifications are checked to ensure they can do the job. They are covered by at least £2m Public Liability Insurance and agree to the Local Heroes code of conduct.

A sample of all Local Heroes jobs are checked by a third party to ensure they are up to standard. And remember that you can register for a 12-month British Gas backed guarantee of the work once it has been carried out to give you extra peace of mind on the quality of the work.

How do I make payment for a Local Heroes job?

You will be sent a link by Local Heroes when the job is complete, from here you can make payment online by debit/credit card. Please do not pay your Local Hero in cash as it will not be backed by the British Gas 12-month guarantee.