Payments will be taken on a monthly basis from the date of inception of your policy, which you choose.

Mashroom’s Contents Insurance policy is a monthly rolling plan. Unless you cancel it, it will continue to be active. If you do wish to cancel, you can do so through your dashboard or by contacting support giving a minimum of 7 days notice before your next payment date.

Yes, if you select our ‘out of home’ add-on cover you will receive protection against theft, accidental damage or accidental loss anywhere in Europe, and up to 60 days per year worldwide. However, please note this cover excludes high risk items like jewellery, photographic equipment and musical instruments.

Please contact our approved claims representatives, Gallagher Bassett Technical on: 01443 229513, or 01724 761378 (Emergency 24/7 telephone number). Please have your policy documents to hand. Our claims representatives will take full details of the claim and guide you through the next steps.

If you wish to cancel the policy, you can do so through your dashboard or by contacting support giving a minimum of 7 days notice before your next payment date.

Yes, Mashroom’s Contents Insurance policy covers bicycles. You can also protect against unexpected and unintended loss or damage anywhere in Europe, and up to 60 days per year worldwide. However, we are unable to cover motorised or electric cycles.

Yes, Mashroom’s Contents Insurance policy covers laptops and mobile phones. You can also protect against unexpected and unintended loss or damage anywhere in Europe, and up to 60 days per year worldwide.

Accidental damage covers damages which are unintended and unexpected, within your home or the boundary of your home (ie. your property’s garages and outbuildings).

Mashroom’s Contents Insurance has a compulsory excess and a voluntary excess. The standard compulsory excess is £100 (excluding escaping water, subsidence, ground heave or landslip claims - more information on the excess for these claims can be found here).
You can then choose whether or not to add a voluntary excess, you can select any amount you’re comfortable with, starting at just £0. A higher excess makes your monthly payment less expensive, however you’ll have to pay this voluntary amount each time you make a successful claim.
If you have purchased a policy already, you can check the excess you have in your policy schedule, which will have been emailed to you when you took out the policy. If you haven’t purchased a policy yet, you can check the compulsory excess in your quote schedule.