Frequently Asked Questions about Mashroom

Check out our list of frequently asked questions to learn all about Mashroom and how it benefits departing tenants, incoming tenants, and landlords. Click on the appropriate section for more information.
What is Mashroom and how does it work?

Mashroom is a unique end-to-end property lettings platform that benefits both landlords and tenants. It combines technology and community to deliver an efficient way to let, secure, and maintain your property.

We provide departing tenants with all the necessary tools to list the property in just a few easy clicks. Incoming tenants are then able to find listings on major letting portals, chat directly with departing tenants, make an offer and move in.

How does Mashroom pricing work?


Landlords only pay a fixed flat upfront fee of £149 when they list their property on Mashroom. Here is what’s included in this package:

  • Advertising on Zoopla and Rightmove
  • Agreements & Esign
  • Deposit registration
  • Tenant referencing
  • Holding deposit collection
  • Landlord referencing
  • Rent collection (1st month)
  • Communication tools (talk directly with tenants, schedule viewings, manage offers)

Optional services are available exclusively for Mashroom Landlords for letting and managing their property at an additional cost. These include;

Instruct your tenant

For up to one week's rent, Landlords can appoint the departing tenant and work in tandem to secure a new renter. Departing tenants arrange and conduct viewings, managing every aspect of the listing, with the landlord accepting an offer they’re happy with.

Additional products & services:

We also offer a range of services such as EPC, inventory checks and landlord insurance at competitively negotiated rates for the Mashroom community of Landlords.


Renters use Mashroom free of charge to find their new home. If they are departing from a rented property, they can earn money by securing a new tenancy through the Mashroom platform.

Mashroom conducts reference checks and onboarding from within the platform. We do not charge tenants that successfully pass their reference checks and go on to move into the property. However, we have to charge a small fee when checks are unsuccessful. Fortunately, there are no hidden costs. You have complete transparency throughout the experience.

Our tenancy deposit insurance reduces the financial burden of the moving- in process. You keep up to 95% of your deposit, which means that you can treat yourself to something nice instead of paying six weeks' worth of rent in advance.

How does Mashroom help with property management?

Mashroom makes it possible for landlords and tenants to manage the property within the platform. We are building a database of maintenance providers and will start connecting them with you shortly.

After we launch, landlords can access the Mashroom database of traders and suppliers as well as support from our in-house team to find the right people for the job. With Mashroom, the landlord is in control and will give the final approval on costs for these additional services before a job is confirmed and carried out.

How do I contact the Mashroom team?
You can contact us by email or come and say hi on Twitter or Facebook