Free Rent Collection

Are you paying for your rent collection? We don't charge you a penny to collect your rent!

What is Free Rent Collection?

Free rent collection does exactly what it says on the tin. We do not charge to collect or transfer you the rent. It is a simple way to help your tenants pay the rent on time, and to make collecting rent as easy as possible for you as a landlord.

Tenants set up a standing order, and you receive your rental income via our open banking partner Token.It is simple for the landlord and the tenant. If there is an issue, we chase tenants as part of our rent collection service so you don’t have to shout, “My tenant is not paying rent on time” and hope someone hears you!

Typically, chasing tenants to pay the rent can be a frustrating process, but we take all the stress away so the landlord’s rent is delivered on time, free of charge. Once you have valued and rented your property, worrying about collecting rent from tenants will be a thing of the past.

From the tenant’s end, they have a simple and easy to use dashboard that is automatically filled to pay the landlord faster. End to end, this is easy and free for the landlord and the tenant.

Part of our free rent collection services is to send you a three day notice, so you know when the money will arrive. If you want more flexibility around receiving your rent, you can also check out our Advanced Rent services.

Why don’t you charge for rent collection?

It’s just a bank transfer!

We do not charge to collect the landlord’s rent because it is just a simple bank transfer. It would be unfair to fleece you for cash over such an easy transaction. Letting us help you with your rent collection is a cost and time efficient way to manage your property.

With our dashboard, you have oversight of rent collection. Mashroom simply oversees the payments and chases tenants to pay your rent on time. You can also use your Mashroom dashboard to check on payments and expenses.

Without having to worry about collecting rent from tenants, you can focus on what’s really important, like understanding tax as a landlord.

Does paying for rent collection give me extra security?

No, almost no paid-for rent collection gives you security (but definitely double check your contract to be sure!) If it’s security you want – Rent Guarantee Insurance is what you need

We’re afraid that almost no paid for rent collection services gives you security. In fact, we recommend you check your contracts to be sure you are in safe hands. You’d take time to check and pick your tenant, so do the same with your rent collection services.

If it’s security you want, check out our Rent Guarantee Insurance, which covers pursuit of rent in arrears if you are finding it hard to collect the rent, legal services, breach of tenancy agreement and other issues. You will be covered for rent in arrears for up to £25,000 per year.

Does paying for rent collection give me extra security?

How much is it?

Completely free!

You will have a dashboard to follow the payments and expenses to collect rent from tenants online, manage your property seamlessly and monitor your cash flow.

If you are looking for security, check out our Rent Guarantee Insurance from just £299, which protects you if your tenant is not paying rent. You will be covered for up to £25,000 per year. Feeling safe in the knowledge that you are insured will take away the stress of collecting rent from tenants.

Where can I find it?

It’s part of the package when you list with Mashroom, as well as advertising your property for free on Rightmove and Zoopla.

Listing your property with Mashroom is an easy process. When you list with us, we include the Free Recollection Service as standard. So, in short, there is little you have to do to collect the rent.

Still have questions? We have answers.

How much does Mashroom charge for rent collection?

Nothing! Rent collection with Mashroom is completely free of charge.

How promptly do you pay and when can I expect the payments?

Once the tenant has transferred Mashroom the first month’s rent, it is held in an escrow account. The money is paid out to the landlord on the date of move-in. It is against ARLA (Association Residential Lettings Agents) regulations for us to transfer landlords their funds prior to the tenancy commencing. For anything other than the first month’s rent, money will be paid out to landlords on the same working day we receive it from tenants.

How do tenants pay their rent?

Tenants pay their rent directly to Mashroom through their dashboard. Through OpenBanking, our dashboard links to the tenants bank of choice to make the payment. We fill out all the necessary information including amount and payment reference, so it’s as easy as it can be for the tenant. This pre-filled information assists in the auto-reconciliation process so that we can pay landlords out faster.

Are my payments protected?

Yes, payments made to Mashroom are protected by MoneyShield. MoneySheild is a client money protection scheme, which offers landlords and tenants peace of mind that their money is safe. MoneyShield steps in to reimburse landlords and tenants should an agent misappropriate rent, deposit or other client funds.

Can I switch my current rent collection service to you?

We don’t currently accept tenancies which are mid-term, so at the moment it is not possible to switch your current rent collection services to Mashroom. However, this is something we are looking into and will be possible very soon.

What happens if my tenant falls into rent arrears?

If a tenant does not pay their rent on time, Mashroom will send a series of email and SMS chasers. Mashroom is not liable for any unpaid or late rent payments. We do however offer Rent Guarantee Insurance, which offers landlords up to £25,000 per year in the event that the tenant is no longer able to pay their rent.