268 letting agents in Wales

From the moment I started speaking to and communicating with Ellie Quick, I have to say I cannot recommend her enough to anyone needing help to resolve all sorts of issues and problems. She is extremely pleasant to speak too and was very efficient with everything I needed dealing with. Nothing was too problematic for her and was extremely efficient in resolving anything I needed done - and quickly too. I cannot recommend Ellie enough. Tony Lewis, Landlord.

I have let my property through CPS homes cardiff since few years. Especially Tamara Price has been very helpful. All the staff are very experienced, give very efficient and professional service to landlord and tenants. I am highly satisfied with their overall service. They quickly send someone so tenants are happy. Staff know when and how to contact landlords, are able to find right tradesmen for repairs done quickly. they give valuable advice how to keep the property in best shape for letting including video advice and I did not have any period without-tenancy since I signed with them. I get timely rent to my account. I even bought the student property through CPS Homes. Their office is the biggest estate letting agent office I have seen!

Both Karolina and Chelsea were super lovely and helpful in answering our questions. They were honest and knowledgeable about the property we were looking at which made us more confident about the location! Again just really nice and friendly :)

The agent I spoke with, Chelsea S was very happy to help me and made everything very clear and easy to understand. I applied for my room and CPS came back to me within a day or two which is shows a type of professionalism that other letting agents, particularly student letting agents don"t always show. I was very happy with service. Would defo recommend.

Really helpful and honest service. Spoke to Chelsea a few times and she was more than willing to answer every and any questions we had in great detail. The strong customer service made the process of sorting our new priority much easier.

Comfortable friendly staff keen prices for a city pub/Hotel. No covid details taken. Not on

My kind of bar. My kind of drinks Friendly staff and customers Live football

Great Door staff appreciate there consideration under the present conditions.

A very good pub and hotel right in city centre good staff nice ale plus pool table will call again as had good time there Derek 👍✔🍺

Great bar spacious good crowd good selection of beers n wines

This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well due to the abuse, Keylet refused to release them from their contract, neglecting their safety and wellbeing, and instead chose to demand rent for the months they were unable to live at the property and threaten with legal action. I advice to avoid if you can!

Beware! Keylet knew that some of their tenants were abusive and violent but let rooms to my friends anyway, who were forced to leave because Keylet refused to act. Now Keylet is demanding rent for when my friends weren't even there, and threatening their families with legal action. This is a review from my own experience of dealing with them. Irresponsible and untrustworthy! Avoid!

awful experience. they've been threatening my friends to get money from them when they don't even live there and when I try and ring them there is noone there who will speak to me, always mysteriously out of the office

They've been really helpful a number of times, including having words with the maintenence guy (who has no link with the agency and is employed by the landlord) when I was waiting a long time to get a draw fixed. I haven't finished the tenancy, but I have no doubts it should go smoothly. I've been with a few agencies and they're definitely the most reliable so far. When I arrived to the office to collect my keys a woman, I think her name begins with G, was really polite and helpful. Ellis was especially responsive and reliable via email regarding tenancies. Craig has been great at sorting any concerns, one was actually a waste of his time bcos I thought a fire door was just a regular one, but he didn't indicate any frustration even though he drove over especially!

Went into the letting agent completely unplanned with no booking after being let down by another company. Ellis was super helpful and so welcoming. He spoke through my budget and showed me a complete range of places which were all within range of what I could afford. He was so professional and quickly built up a good rapport with him. He showed me properties that same day and put no pressure on to buy. Would 100% recommend Keylet to anyone, especially with Ellis there.

This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well due to the abuse, Keylet refused to release them from their contract, neglecting their safety and wellbeing, and instead chose to demand rent for the months they were unable to live at the property and threaten with legal action. I advice to avoid if you can!

Beware! Keylet knew that some of their tenants were abusive and violent but let rooms to my friends anyway, who were forced to leave because Keylet refused to act. Now Keylet is demanding rent for when my friends weren't even there, and threatening their families with legal action. This is a review from my own experience of dealing with them. Irresponsible and untrustworthy! Avoid!

awful experience. they've been threatening my friends to get money from them when they don't even live there and when I try and ring them there is noone there who will speak to me, always mysteriously out of the office

They've been really helpful a number of times, including having words with the maintenence guy (who has no link with the agency and is employed by the landlord) when I was waiting a long time to get a draw fixed. I haven't finished the tenancy, but I have no doubts it should go smoothly. I've been with a few agencies and they're definitely the most reliable so far. When I arrived to the office to collect my keys a woman, I think her name begins with G, was really polite and helpful. Ellis was especially responsive and reliable via email regarding tenancies. Craig has been great at sorting any concerns, one was actually a waste of his time bcos I thought a fire door was just a regular one, but he didn't indicate any frustration even though he drove over especially!

Went into the letting agent completely unplanned with no booking after being let down by another company. Ellis was super helpful and so welcoming. He spoke through my budget and showed me a complete range of places which were all within range of what I could afford. He was so professional and quickly built up a good rapport with him. He showed me properties that same day and put no pressure on to buy. Would 100% recommend Keylet to anyone, especially with Ellis there.

Jack was given the task of finding a property within tight time constraints and throughout the search kept me informed and managed to find what I needed and help me get sorted. Jack went above and beyond throughout the process of getting me a property. Ella was also invaluable in the search for a new property and kept me up to date throughout the process as well lending assistance when needed when dates changed and helped arrange them with no hassle. Overall experience with all staff of the letting agency was brilliant.

Amazing service! Letting and Sales team so professional, helpful and impressive customer service. They are indeed the best in the area! Really hope you guys consider to open in Milton Keynes. Definitely will let you continue to manage our properties!

Jack is a very professional agent, from the get go he made sure he kept us informed of properties to rent in the area we specified. He was always available when we contacted him and nothing was too much. Thank you for helping us find the perfect property Jack all in such a short time too.

Fantastic experience with the agent Ella, very accommodating, experienced, very friendly and helpful. She had listened and acted professionally with our needs and wants for renting a property. We needed a quick turn around on a place to live otherwise we would be in a situation, she manged to help us out big time finding us a place within the day and got us moved in within 4 days even with the challenge of a bank holiday weekend, Ella really went above and beyond for us, from once being a store manager I recognise service and how customers should be treated and dealt with and I can tell that Ella really puts the customer first even if it puts her out from working longer than she should!, she deserves recognition, thank you Ella !!!

Carl assisted us with the sale of our flat, (we completed a couple weeks ago) and we can only say positive things about him and the team. His communication was excellent, (including with our buying agents), he kept us up to date and did whatever he could (in his control) to speed things up for us/the chain. His contacts/ client list was invaluable in our case. Thanks again! O+J, previously at The Spires.

The team at Let Right is very professional and friendly. I have always received prompt responses from them regarding any queries on the rental property. I would definitely recommend the professional team. Well done and keep up your good work!

No hassle, easy to deal with & great people!

We have recently used let-right to confirm our place for accommodation next year, we revived a top service from friendly and helpful staff, would recommend

We have worked with two letting agents in Treforest but have managed our student rental properties. Without discrediting the other we have chosen to stick with Let Right. They have managed a student rental properties for over 5 years now. They have never let us down, they always do what they say they're going to do I guess it's just a case of having been around a long time and they know exactly what they're doing. I strongly recommend them as they walk the talk!

We used sell right to sell our property recently and received excellent customer service from start to finish. They were very knowledgeable and ensured a quick sale of the Property with ease. They used supporting technology such as virtual viewing which was very beneficial in the current climate. We were kept well informed at every stage of the process and would definitely use them again. Highly recommend!

Shortly after enquring about a property they were in contact. They kept me up to date and was very helpful and responsive during the process. Would definitely recommend this estate agent to anyone.

We have been renting our flat through Luscombe for 6 years. We have always found them to be professional and the service excellent. As soon as one tenant has moved out we have only had days to wait for the next tenant to move in. Their response times to emails etc is always quick. We are now selling a property and Luscombe sales team are handling this for us. Lauren has made the process easy and is always very professional, knowledgeable and friendly to deal with. We would highly recommend Luscombe & co

Lauren has provided consistent contact and clear communication throughout the process of finding and letting a new property with Luscombe & Co. She has offered a high level of professionalism, helpfulness and client service throughout the process. A positive experience so far with this company, compared with other letting agents I have used in the past. Lauren has resolved any queries and issues in as timely a manner as possible. I would recommend!

Couldn’t do enough for us, so informative & quick to respond. Always answer calls & easy to contact. Best agents I have worked with.

First class service. Both Felicia and Lauren extremely helpful and professional with my questions regarding rental properties. Always responded by telephone and email promptly. I wouldn’t hesitate to recommend Luscombe & Co to friends and family.

Wouldn't recommend.! Poor communication they are Jokers.! Took my details to contact me waited 2 weeks, nothing when I contacted them again they said we will contact you it's been 3 months nothing, it was for renting a property so had to rush to get with other ones where the service was far better.!👎

Ben and his team at Belvoir are totally professional giving the highest standards of service at all times. Many Thanks.

Our experience with Belvoir has always been great! Everyone is always professional, friendly and helpful. We’ve used Belvoir once before so this is our second time and we’ve had Arwell to walk us through it all. He has been nothing but friendly, happy to help and always answers calls/questions that I’ve had. Whenever we have a phone call he always emails as well to make sure I have everything I need. Very thankful that we had Arwell to talk me through it and help. Couldn’t recommend anyone better!

I contacted a couple of local Estate Agents in Swansea with a view to selling my fathers property and was most impressed with Stephanie Vellacott of Belvoir. Stephanie was very professional and made sure we were provided with feedback after viewings. It was clear that Belvoir understand the local market and matched the right potential buyers on their books to the property for sale to avoid having time wasters. We were very pleased to have received an offer within a few weeks of it going on the market for sale. Stephanie and her team then liaised regularly with all parties involved to see the sale through to a successful completion - something that I feel is very important where other agents can sometimes let things drift along slowly with unnecessary delays. From listing the property for sale on 16/1 to accepting an offer on 13/2 and then the sale completed on 7/4. I would highly recommend Stephanie and the team at Belvoir if you are looking to sell your house. Competitive on fees and you get what you pay for and I feel the service has been outstanding.

We just purchased our first home through Belvoir. Each estate agent that showed us around (Lisa and Stephanie) were very friendly and made us feel comfortable and at ease. Both were very helpful also, finding out information for us and liaising with the seller on our behalf. We are so grateful to Stephanie for enabling us to move into our lovely new home before Christmas. She generously invested a lot of time into making sure we could move in as soon as possible- in accordance with our situation and wishes. Thank you Belvoir!

I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of viewing one which I agreed to on Friday. On Friday I turned up to the propery at a time agreed and the agent did not show! Baring in mind I had to travel over half an hour after a long week in work. When contacting pinnacle asking why there was nobody here they said they would investigate the problem and ring me back ASAP but I received no phone call what so ever. Very unprofessional, I would highly recommend never booking anything with these.

Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not sorted for months, there were CHEWED THROUGH BRICK, after sending someone out to "fix the issue" they put foam in all the holes, beyond me how they thought expanding foam would offer any resistance. Only after 2 months of calling did they send someone out who knew what he was doing and we had the problem resolved. My bed which had a broken support down the middle was not fixed for 3 months despite several reports and multiple visits from repair men. Having to sleep with a car jack holding up the bed to make it somewhat comfortable. But all of that can be excused for how poorly they have treated my friend a student from India who lives in another pinnacle property. He lost his key on the flight here and stayed at our accommodation for the night thinking we could get the problem resolved in the morning. We were lied to about a spare key being ten minutes away to call back 2 hours later to find no one had filed the issue and no one had been sent out. This is inexcusable and completely taking advantage of someone in a vulnerable position. Leaving no option but to pay over £100 to a locksmith to break in or try and retrieve another key from another flatmate who was no where near Cardiff. Any 5 star review has not been left by a student, I might go as far as to say any review above 1 star, 0 if possible has not been left by a student. Any positive review has been left by staff or by landlords who could not care less for the housing conditions of the students they are so obviously exploiting. How the get away with such exploitation is shocking and needs to come to an end, CPS Homes gets enough attention but Pinnacle are 100% on par if not worse than their competitors.

Poor service, do not fix anything and expect you to pay for standard wear and tear repairs.

Have been trying to get ahold of this company as I was interested in renting one of their properties. Emailed on multiple occasions along with called the office. I was told an agent would reach out to me within 48 hours. However, I have heard nothing back and it has been over 2 weeks. It's a shame because their properties looked very nice from the pictures.

I found it to be a daunting task searching for a suitable property after moving to Cardiff. I contacted and visited many estate agents but didnt find any property that suited us. Finally I contacted Mr Ashley Ridler from Pinnacle properties and found a property that matched my requirements. After my first contact with Mr Ridler he immediately arranged a number of viewings for us giving us more options to compare with.  After selecting a suitable property he also arranged required furniture to be delivered and all the paper work to be completed urgently. Almost everything was completed within a matter of a day. Although we faced few minor porblems subsequently these issues were also looked into and rectified by Mr Ashley Ridler and the team. Very happy with the excellent service and assistance provided by Mr Ridler and hence highly recommend Mr Ashley Ridler from Pinnacle properties.

I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of viewing one which I agreed to on Friday. On Friday I turned up to the propery at a time agreed and the agent did not show! Baring in mind I had to travel over half an hour after a long week in work. When contacting pinnacle asking why there was nobody here they said they would investigate the problem and ring me back ASAP but I received no phone call what so ever. Very unprofessional, I would highly recommend never booking anything with these.

Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not sorted for months, there were CHEWED THROUGH BRICK, after sending someone out to "fix the issue" they put foam in all the holes, beyond me how they thought expanding foam would offer any resistance. Only after 2 months of calling did they send someone out who knew what he was doing and we had the problem resolved. My bed which had a broken support down the middle was not fixed for 3 months despite several reports and multiple visits from repair men. Having to sleep with a car jack holding up the bed to make it somewhat comfortable. But all of that can be excused for how poorly they have treated my friend a student from India who lives in another pinnacle property. He lost his key on the flight here and stayed at our accommodation for the night thinking we could get the problem resolved in the morning. We were lied to about a spare key being ten minutes away to call back 2 hours later to find no one had filed the issue and no one had been sent out. This is inexcusable and completely taking advantage of someone in a vulnerable position. Leaving no option but to pay over £100 to a locksmith to break in or try and retrieve another key from another flatmate who was no where near Cardiff. Any 5 star review has not been left by a student, I might go as far as to say any review above 1 star, 0 if possible has not been left by a student. Any positive review has been left by staff or by landlords who could not care less for the housing conditions of the students they are so obviously exploiting. How the get away with such exploitation is shocking and needs to come to an end, CPS Homes gets enough attention but Pinnacle are 100% on par if not worse than their competitors.

Poor service, do not fix anything and expect you to pay for standard wear and tear repairs.

Have been trying to get ahold of this company as I was interested in renting one of their properties. Emailed on multiple occasions along with called the office. I was told an agent would reach out to me within 48 hours. However, I have heard nothing back and it has been over 2 weeks. It's a shame because their properties looked very nice from the pictures.

I found it to be a daunting task searching for a suitable property after moving to Cardiff. I contacted and visited many estate agents but didnt find any property that suited us. Finally I contacted Mr Ashley Ridler from Pinnacle properties and found a property that matched my requirements. After my first contact with Mr Ridler he immediately arranged a number of viewings for us giving us more options to compare with.  After selecting a suitable property he also arranged required furniture to be delivered and all the paper work to be completed urgently. Almost everything was completed within a matter of a day. Although we faced few minor porblems subsequently these issues were also looked into and rectified by Mr Ashley Ridler and the team. Very happy with the excellent service and assistance provided by Mr Ridler and hence highly recommend Mr Ashley Ridler from Pinnacle properties.

Alice found the perfect flat for me and my boyfriend. She was really informative and quick at responding. Applying for the flat was so easy and we didn’t feel feel stressed at all. I couldn’t recommend the company enough and especially Alice!

Amazing service! I spotted an apartment to rent, rang up, and Alice arranged a visit within 2 hours. How quick is that! Over the next 2 days, the correspondence went back and forth, resulting in us renting the property. If a company is prepared to offer this kind of service, then the results will follow. Well done to Taylors and Alice.

As someone who was renting for the first time, Taylors really helped ease the process and assisted me the whole way through. I had been looking for the right property for over a month without much success (mostly due to the speed at which rental properties were being taken). I contacted Taylors regarding another property and spoke to Alice, who asked about what I was looking for in a property and took my contact details. Not even a week later, I was contacted directly with a property that was perfect for me, and was booked in to view the next day. After making an offer, the leasing process was very smooth with Taylors providing me with all the necessary information and documents, as well as answering any inquiries. Would highly recommend to anyone looking to rent, the customer service from Alice and the rest of the team was infallible.

Whilst looking for a rental property recently I have spoken to countless letting agents in the Cardiff area. Taylors were the only agent I felt really cared about finding me a suitable home. Ellie filled me with confidence in Taylors, she called me and took the time to listen to all the things we would need from a property. Her suggestions were spot on, and I really felt like she cared about finding us somewhere we'd love. She was easily contactable and kept us up to date with what was available and where we could view. I would highly recommend Taylors to anyone looking to move.

This team of people have been amazing from first interaction to moving in , always willing to help and really support with a massive change in my life. Message on the Thursday and was in the place by the Wednesday. Was passed around the office and everyone really went above and Beyond to really help. Maria was messaging me till around 9pm one night to really help with all my questions and queries I had as I have never moved before. Alice was so lovely and welcoming when I went for the viewing of the property prompt and on time. Vicki was so lovly to meet and has been so help with the final moving stage and was able to pick the keys up sooner than expected. These are just a few names through the process not mention all the people I have been passed to in the office who where so calm and amazing. So happy with the service provided 10/10

Great experience here, spoke to lady called Urvisha who helped me with my sisters accommodation. Gave great advice and was extremely helpful. Very well spoken and polite, would definitely recommend this agency. Very professional and made the process so smooth! Thank you again!

Urvisha was extremely helpful and professional helping me with my daughters accommodation

Received a great service from 2let and in particular Urvisha was very helpful and knowledgable with whole process lettings. Thanks Kay

Great friendly staff! helped me rent a 2 bed flat in the city centre. Set everything up for me online and had a virtual tour of the property which was great! Moved in Yesterday and already love the apartment. Thank you guys!

I was offered a one bed flat by 2let2 for over a year or so . There were no issues with the flat at all and the only one thing was a jamming window which the agency fixed same day. Very helpful and friendly staff they chased me to return my deposit back in full. I would highly recommend.

I am writing this on behalf of my step son and his partner. My step son and his partner recently came in contact with property plus while in the process of buying a property. The property was placed on the market for more than the ‘market value’ price and the owner reduced the price to reflect the valuation performed by the valuation surveyor. While going through the process they found damp in multiple places around the property and also a hole located in the roof. They contacted Property Plus on multiple occasions, speaking to different personnel via email and telephone calls providing them with the evidence of their findings which were brushed under the carpet with “there is no hole in the roof” and “the owner has a damp certificate so there is no damp” and then PP suggested they pay for a damp surveyor, pushing them to use their own recommended man. My step son and his partner decided not to use PP’s recommend ‘man’ but instead paid for a independent specialist damp survey instead. They received a report which came back that the property had rising and penetrating damp in different areas along the gable end of the property and that the attic was soaking wet from where tiles had broken off and consequently been repaired. The insulation was still soaking wet and had not been taken up and replaced. During this process they came in contact with the owner of the property who stated he had been chasing the damp problem for over 2 years and has been trying different methods to try and rectify the damp problem areas. The information they found out from the owner contradicts the information PP supplied them with. Due to this, my step son and his partner feel betrayed by PP and feel they can not be trusted. They also felt they were biased towards the seller and didn’t have their best interest at heart. This has been an expensive and stressful experience for them both and one which could have been prevented if PP communicated better and were more honest and upfront. My stepson and his partner could have been getting the keys next week but instead they’ve wasted 10 weeks of their lives and are financially out of pocket.

I had to put my property on the market last year for personnal reasons . I decided to sell through Property Plus because I wanted an estate agent that was both very professional but equally important for them to be approachable and personable , they helped me through a very difficult time, My property sold within 2 weeks of going to market with no problems at full asking price . I recieved regular updates until my house was completed . They made a very stressful experience as easy as it could have been. I would highly recommend them to anyone who is thinking of selling their home .

Property plus recently sold my property. From the time Maria came to do the valuation I was always kept informed of any viewings and responses following the viewings. If I needed advice or general queries Jemma was always very knowledgeable and helpful. If the house I purchase is on sale with PP I have no problem trusting in them doing their best for both the seller and myself as the buyer.

We recently sold our property and purchased a new home through Property Plus. From valuation to completion and moving into the new property whole process took 4 months, amazing! We would recommend property plus to anyone thinking of selling their home. Nothing is too much trouble and the team are always at the other end of the phone or an email to answer questions. We would especially like to thank Maria who worked over the weekend to secure a sale on our property and our new home.

We decided to sell our house in March this year. Property plus provided a brilliant service from start to finish. A few days after our house was valued our property was sold for full asking price on first viewing. Not only were the staff professional and efficient, they were personable. They made a presumably stressful experience a breeze. Thank you to the property plus team. First class and would highly recommend

I went to see Mark Wilton prior to COVID regarding getting a mortgage as a first time buyer, and he was very thorough. What I'd say puts him above and beyond is that throughout the last 18 months he has kept in touch with me and offered updates and insights as to what is happening, even once his "part" was completed. Most of this was prior to having received even a penny from me, and he put in the offer for the house for me on his day off. He was both my first and last point of contact in regards to buying my first home and has been the most reliable and responsive person I have met on this journey. He completed his work quickly and gave regular, accurate estimates of what I could expect. I would recommend him to anyone who asks. Thank-you.

Well after dealing with a few very disappointing estate agents around the area of which I’d avoid in the future!! Me and my partner found these guys! And especially one guy called Ben! He took us on a tour of the Surrounding areas and showed us so many houses that he thought would suit us and boom he came up trumps! Honestly to anyone looking for a house to rent or buy in the area go to these guys and ask for Ben as he’ll more than certainly get you the perfect place!

Me and my boyfriend decided to move to Wales and whilst looking for places to rent within Pontypridd area, Ben helped us a lot. He is the first agent who takes into consideration what we actually want from a house and he is doing his best in trying to get the perfect place for us. We are even more excited about moving there!

Ben was extremely friendly and helpful in finding a place to move. Moving from Manchester to Wales felt very daunting, but Ben made us feel like our needs and preferences were understood and valued. The service we experienced made me favour Peter Alan when searching for properties.

My wife and I were in the position of having to move from an area we loved and when we found our new home, it was through these guys. Most notably, Ben Todd who has been an absolutely amazing help all the way from start to finish. He is an incredible member of the team who has been the relentless driving force behind the whole process and we have to say, we're amazed at the turnaround speed and professionalism. Thankyou so much. You are so getting recommended!!

Aside from issues with transferring landlords, we were treated with professionalism, kindness and patience. We have had problems with trying too sort out our contracts but was through not fault of student digs but today we were met with an above and beyond service. They were super helpful, really kind and very happy for us after all the stress we’ve had. Thank you so much

The staff at this branch are amazingly helpful and understanding and it's been my most positive experience of renting in Swansea so far. Any time I've had an issue, they've responded the next day and had it sorted as soon as possible. Their maintenance system works really well and they're really responsive on the phones. The team have been really understanding about me deciding not to renew my contract for next year (after initially saying I would back in November but since then I've had a change in circumstances) and I appreciate all of their consideration and giving me time in this situation.

I had a great experience looking for different accommodations with StudentDigz. They are responsive and send you videos and photos of the properties available right away. They are also responsive over WhatsApp and phone. The options that they had available just now did not fit with what I was looking for (which was pretty detailed), but I still would recommend this agency!

I went for a viewing for student accommodation today. The letting agent was at the property on time, she was very nice and concise with the information about the house. Highly recommend

We viewed a very nice property and the staff (Stephanie) were very professional, friendly and informative. She was able to answer all questions we had and did not rush or pressure us to make a decision.

IF IT WAS POSSIBLE I WOULD GIVE ZERO STARS Craig & the staff at Allen and Harris has given us the worst experience we've ever had when moving house. The move has taken over 6 months & still isn't completed. From day one they have lied to us about the purchasers & the price my house is worth. My whole family is suffering stress because of the blatant LIES FROM CRAIG They emphatically said that:- There Isn't a chain, YES THERE IS The money is there as its a cash purchaser, NO ITS NOT, THEY WERE NEGOTIATING NEGOTIATING A MORTGAGE & SOMEONE FURTHER DOWN THE CHAIN ARE 1STBTIME BUYERS & THEY WERE APPLYING FOR MONEY FROM THE GOVERNMENT They wanted to move in quickly, SO BASED ON THE ABOVE WE PUT OUR FURNITURE INTO STORAGE. ALL THIS IS COSTING ME £THOUSANDS FOR STORAGE, MOVERS & SOLICITORS FEES. I WOULDNT RECOMMEND ALLEN & HARRIS TO MY WORST ENEMY

Very reliable and hard working and communicative. Allen and Harris Roath branch in Albany Road dealt with viewings and referencing and 2 tenancy agreements in a short space of time. They worked with me to find the right tenants for my existing tenant. I now have 3 happy housemates sharing a house together. Will be my go to agent in the future. Excellent service. Thank you

Great and quick experience. Very understanding of situation and able to accomodate accordingly in a friendly way. Always available to help with issues in the process or miscommunications and able to present it quickly and easily. Absolute pleasure and would choose again. Thank you Harry and Neil.

Josh has been professional, always approachable and would like to thank Josh and the team for coping so well with continuous queries both my partner and I have. I would have no hesitation in giving 6 stars yo Josh if it was on for review rates. Will not hesitate in recommending to anyone.

From the first time I walked into the Albany Road office in Cardiff until the completion of the sale, the service and friendliness of all staff has been exemplary. Every time there was a viewing I was informed and any feed-back given straight away. When it came to offers I was advised on my choices and positive help given. There was never a time when I felt awkward about getting in touch. All in all I would have no hesitation in recommending Allen and Harris to anyone selling a house.

Sales and Letting Angels agents are doing viewings at the flat I currently live in. Since the first few viewings, their agents have been hightly unprofessional- they never used to let me know when there are viewings and would just turn up. When I raised the issue (a couple of times) with their agent, I was always told that they would look into it and start notifying me, but I had to talk to them every time the agent came to the flat before they started notifying me. Recently my flatmate came back from an amber list contry and is self isolating at the property. Even though I let the agent know that viewings won’t be possible while my flatmate is self isolating, the agent still brought people for viewings. I had to call the office and they assured me that there are not going to be any viewings anymore for 10 days. However, the agency is still booking viewings with people and I can’t get through to them to explain for the 3rd time that we cannot let anyone at the property. I am furious at their unprofessional and careless behaviour and would not recommend them as an agency to anyone in Cardiff.

When calling all staff have been friendly and responsive. The images of the property were not enhanced and were a true reflection of size and current condition. When viewing the property Kelly was great, helpful and friendly. She was informative about the property which helped me, as a prospective tenant, make a decision. Any follow up questions and requests have been dealt with efficiently and quickly.

I would completely recommend this estate agent for students. They are quick to respond to all emails, calls and requests. They make student living very easy.

We have dealt with Lettings Angels for over 4 years and we cannot fault how quickly and well they respond and their overall friendly staff. We can highly recommend using this agency with very aspect in Lettings and Sales.

Lovely friendly staff, very helpful every time I've spoken to them. Wanted to start a tenancy with a quick turn around and they have been nothing but helpful and informative. Best experience I've had with a lettings agent in Cardiff so far, and I've used at least 3 other agencies!

Highly recommend Moginie James Estate Agents. Cat Deeley was incredibly helpful in regard to helping with the letting side of our property. She was prompt to answer any queries & went out of her way to provide an excellent service. Thanks again.

Have dealt with the Cyncoed Branch for both rentals (as a landlord) and sales (as a vendor). Friendly and efficient service and we were kept informed with feedback from viewings etc. The branch let a house for us on 3 occasions (even once during lockdown!) and then handled the sale of a property. We were pleased with the professionalism and would recommend.

Always use Moginie James to rent my property as an introduction service. Cat always replies promptly and sorts my queries out. James helped as well. Accounts were a bit slow in paying me and then sending me the accounts but Cat sorted it out. New tenants found very quickly.

We've been delighted from start to finish with the service from Moginie James in Cyncoed when selling our home. Aaron was so professional and gave us great advice when valuing. Feedback was given quickly following viewings and without the intervention and support from Michelle in sales progression, we wouldn't have exchanged when we did! I highly recommend the Moginie James team to anyone considering selling their house!!!

Thank you James for arranging Abigail to market my rental property. She was very professional and exceeded my expectations. She found tenants for me within a day and responded to my emails promptly. Abigail passed me to Catherine to sort admin and again Catherine was welcoming. Fantastic service and definitely would recommend Moginie James.

Was trying to get through about a property to rent for 2021/22. Never replied to my emails. I had to call them up multiple times to get any response. Was always met with "I'll get on that now and get back to you" but was never told anything. Took months to get anything done. Finally managed to sign an application only to have it rejected month later. That's no problem by itself but it's the fact that I had to call up to find that out, leaving my friend and me in a situation looking for accomodation in May. Really poor experience with this estate agency. Never had an issue like this with Philip Evans or ALP. Would not recommend

Tried contacting them many times, about many advertised properties. Little or no response, usually an automatic email response saying "This property is no longer available, are there any others you are interested in?" This would be a reasonable response if it weren't 3 days after I enquired and also enquiring within the first hour of the property being available. Would not rent from them judging by how unprofessional they seem.

Rachel and Rhian were incredible from the very start! They were patient with us and explained all our options at every step, taking so much stress out of selling our house. From first call to our home being listed took less than 2 weeks and we received an offer for the full asking price exactly 3 weeks later!! Even after that they were on hand to ensure everything ran smooth, I could have hugged them. Honestly, I can't recommend them enough. They took a stressed out family and enabled us to move into our dream home. Thank you!

Great experience from start to finish! Thank you Rachel Davies for all your help with selling my property and keeping me updated all throughout the process and gave me a recommendation of a great solicitor. Would definitely recommend to friends and family.

We went to view a property which was shown to us by Rachel Davies of Alexanders Estate Agents. She had lots of other viewings that day but she didn’t rush us. She made sure we had plenty of time to get a good look at the property. I made a serious and fair offer there and then because it was a very nice place that we felt we could make a good home out of. From that day, Rachel has kept us fully informed, and even helped me to source a good local surveyor, and a drainage company to do checks on the septic tank. For some time, the solicitors involved in the purchase fell silent on both sides, and became difficult to communicate with. Rachel was there for us all the way. She was friendly but professional, while dealing with every aspect of our purchase. She communicated between us and the seller very promptly and clearly. We all feel that Rachel is a credit to Alexanders. Her attitude during the viewing put us at ease, and made the viewing relaxed and enjoyable. Other viewings we have been to with other agencies were a bit of an awkward experience with all the Covid restrictions, but this viewing was a very positive experience. If we were to buy another property at some point, Alexanders would be our first port of call for sure. Rachel was of course working for the buyer, but she was instrumental in making the whole process clear and straightforward for us too. We couldn’t fault her and we can tell she enjoys her work. We have only met Rachel, but her approach was flawless throughout.

My Partner and I can't recommend Alice and the team enough! We moved into our first home in lockdown and were very grateful for the customer service they provided-all our questions and concerns were answered immediately or within a couple of hours, they helped us through the process every step of the way and have continued to be on hand with the same level of service and support. We couldn't be happier where we are and recommend them to anyone in Swansea for a hassle-free, genuine service

Excellent service offered. Prompt reply to all emails and useful information offered. Would recommend highly.

I’ve been a customer of John Francis Swansea for many years their professionalism is superb and turnaround of letting a property can’t be faulted. The Swansea team work in a seamless fashion and I have been fortunate to have dealt with Ceri who fully understands the letting system. Her advice and knowledge has delivered a fabulous service. Keep up the good team work!!!

Want to say a massive thank you to Alice Osborne. She has been more than helpful with helping my partner and I chose our first home. She has made the whole process so smooth and we just can’t thank her enough!

Great service! A special thank you to Alice Osborne, who showed us quite a few properies and was always really helpful, professional and able to answer any questions we had. Alice kept us up to date throughout the tenancy process & is still available for any queries we may have.

I have used Rocket Residential Services for approx 5 years to manage my let property & my point of contact is Kayleigh having transferred the letting agency when she moved from her previous employers. I find Kayleigh to be extremely helpful when there is a problem & an ideal point of contact to have at the letting agents. Very happy with the service that this letting agents provide & would recommend them.

Kayleigh from Rocket residential is amazing, she is friendly and always willing to help. Great services and quick responses. Would definitely recommend to anyone.

Very happy with the service. Rocket has consistently found me tenants at a difficult time for landlords, for which I am very grateful. All the staff are personable and efficient - special mention to Kayleigh, whom I have known the longest, for her super-quick responses to queries and her polite and friendly manner.

Thank you Kayleigh from Nexa for helping me through my tenancy in one of the Next properties. Kayleigh has helped us when we’ve had any maintenance issues, and she has been quick to respond whenever I’ve messaged. Great services and quick responses. Would definitely recommend this company to others.

Thank you Kayleigh from Nexa for helping me out to arrange my accommodation. I loved the service and I got a decent place to stay with great tenants. Thank you Kayleigh for your support.

****Do not rent with this company**** - if I could give 0 stars I would. They will leave you without repairs for months with 0 communication and then try and take hundreds of pounds at the end of your tenancy for the privilege. They have absolutely no regard for tenants wellbeing for mental health and their staff seem to make up demands as they go along. Without a doubt the worst experience of our lives.

Had a brilliant experience and outcome, thank you so much to the team in Newport for helping me and my partner get our first house. especially Lisa, Dan, and Nicholas, have a great rest of the year guys you deserve it.

What a great team, helped me and my family secure a rental property from Australia. They took a lot of stress out of a tricky process. Incredibly helpful and utterly professional. can not recommend enough.

Just started the process of letting with Peter Alan. They have been very good with their frequent communication, especially Lisa and Nicholas. They have been friendly and professional. The inventory check-in is very detailed - we feel confident with moving and I'm sure we'll feel covered when leaving. Additionally, as pet owners, it was really nice to feel supported by an agency when finding a suitable home, as they appeared to understand how much pets mean to people and how important it is to be able to rent with them.

Rented a flat with Peter Alan and needed to move in a hurry. Phoebe went above and beyond to get me sorted out and turn around the whole tenancy in less than 24hrs while remaining professional throughout. The service was second to none.

I have been dealing with Amy for a few weeks and although I have not found a property through Moginie James I have received nothing but exceptional service from Amy. She has gone above and beyond for me including replying to queries outside of office hours. She is an asset to the company and I will be recommending to friends and family. If I could give 6 stars I would 😊

I am thrilled with the service from Moginie James. Within 3 weeks of meeting with Neil Jones, I’ve agreed a sale and am waiting for my sold sign to arrive! Thanks so much to Neil and the team - would thoroughly recommend!

They were really kind and helpful. Always responded as soon as possible. Went out of their way to let the delivery men in with my new sofa and gave me a lovely welcome box when I picked up my keys!

Amy has been amazing from the start, she has been very helpful and patient with talking me through the letting process. She has responded to my queries very quickly and efficiently and I couldn’t have asked anything more from her. Thank you very much and I would definitely recommend Moginie James to people looking for a new rental property

So far, a very easy and quick moving process-everything organised within a week of my offer! Amy in particular was very easy to get in touch with and answered all my questions clearly and quickly. Would highly recommend!

When renewal of our tenancy with Moginie came around, Jessica from the Roath office, was incredibly helpful in ensuring everything was sorted in time, and communicated any events and changes regarding the process. Very helpful, would recommend!

The Roath Team have been fantastic for me personally in looking for a new home. 5 stars and would thoroughly recommend their professional expertise for buying / selling. Thanks all!

Oliver Clifford the mortgage advisor was recommended to us and even though we live in Nottingham and he is based in Cardiff he was more than happy to help us find a mortgage. As a couple in our 50s we wasn't sure we would be able to get a mortgage. Oliver was honest and professional, he kept us informed and was always punctual for our telephone appointments. Needless to say he quickly found us a mortgage which suited our needs and kept in touch with regular updates until completion. I would definitely use his services again and will be recommending him to friends and family.

Moginie James have just been delightful and incredibly helpful to us during the house hunting process, particularly Graham and Katie. In what is very much a sellers' market (now more than ever), they genuinely care about buyers too which really marks them out as having fantastic customer service and makes a huge difference. I am a first time buyer at the moment but will definitely be looking to sell with Moginie James when I have a property to sell. Thanks for the great service! :-)

Oliver has been a huge support in securing my first property purchase, without his expert knowledge and guidance this would have been an impossible task, he has provided reassurance throughout the entire process and has explained everything down to the fine detail whilst managing not to bombarded me with jargon. He has made the entire process simple and easy to understand. Oliver is truly an expert in his field and i would not hesitate in recommending him. Oliver is a huge asset to Moginie James and i can not thank him enough.

Bay Estate Agents are very professional and efficient rental property manager and sales agents who we have used for many years to provide both services. They respond quickly and efficiently to requests, keep us regularly informed of progress, are very supportive and good to do business with.

Claudio who dealt with everything was great & was able to get the property ready for me extremely quickly despite new carpeting & other work being needed. Made the whole process smooth & stress free.

I was a tenant of Bay Lettings in Swansea Marina for 15 months. Ever member of staff I came across was friendly and professional. They all communicated well with me on any queries I had and were very responsive to any issues I had during my tenancy. Excellent customer service. I would highly recommend them to tenants and landlords!

I have been using Bay Estate Agents Ltd for many years, when I need to rent a flat in Swansea on a short term basis. Bay Lettings have always been courteous, professional and helpful, and have always found me a very comfortable flat at reasonable rates. They take great care and pride in their service and I would heartily recommend them to anyone.

I have always been very impressed by the quality of the service provided by Bay Estate Agents. I stayed in one of the flats they manage on several occasions within the last few years. The flat always looked very clean upon arrival, the agents were always very friendly, professional and helpful, and they always went above and beyond to make sure I had a nice stay. They are also very reliable, and excellent communicators.