3 letting agents in St Johns

Enquired on a property advertises with them. They have taken the details but never bothered to call back. This shows their customer service values.

I was unfortunate enough to see a house i wanted to buy through Holroyd Miller in Wakefield. I was told that I could not view the property until I had sold my own. I explained that I would only want to move from my home, if I found that the house they were selling was suitable. It is a very unique property for the area,and that was why I was interested. They still said that I had to sell before could view, so I did. I went to look, and I fell in love with it. It could be very nice with a bit of TLC. I put in an offer which was accepted,and the process began. I understand that Holroyd Miller were aching as agents for the seller, but as the buyer, I felt I was not represented by them at all. They asked very personal questions about my finances, and I was called every week with them trying to hurry me along. All the way through I had done everything that was required promptly. We were quite far into the process, and my buyers had spent £600 for their survey doing on my house, when my solicitor informed of a couple of things that had not been pointed out by Holrotd Mille,r or the person selling the barn conversion. It then started to go quiet from their end, and I expressed my concerns several times to Emma. The issues raised were never answered. Out of the blue I had a jumbled call from Emma, and the outcome was that the seller wanted another £33,000! I said I could not go to that. I knew that the previous sale had fallen through, and I asked why that was. Emma muttered that it was something to do with the questions that my solicitor had also asked about. I feel that I was mislead and lied to by both the agent and the person selling the property. If Holrotd Miller knew why the previous sale had fallen through, they should have pointed out the issues with the septic tank from the start, not tried to skim over. Then, at least, the buyer csn make an informed decision, and save a lot of time and money . I feel that they were hoping that the issue's would not be picked up on. The young couple who were hoping to buy my house have been left disappointed and are £600 out of pocket. It's about time the law was charged to protect the innocent from time wasters. The barn conversion they were selling, has now been taken off the market again. This is in response to the reply below. I accept the explanation regarding the viewing and establishing my mortgage situation. However, your valuation of the property, and the price in which it was advertised, was £25,000 less than your client asked for in the end. The property was advertised as no onward chain, and so I fail to understand the comments on your client not being to secure another suitable property for the price they agreed. (292,000) Also, the questions raised by my solicitor about the barn having a septic tank sewerage system, and that tank being located on someone else's land were not pointed out at any time, and when questions were asked, no answers or paperwork were available. I feel that this was misleading, especially as Emma, when asked, confirmed that this was the reason that the previous sale had fallen through. There's no point in making a formal complaint, so I'll decline, but thank you for the offer anyway. Regards, Amanda.

I recently applied for a house to rent with Holroyd Miller, I had viewed it an fell in love with it an applied as soon as I had the viewing for the property. I sent in my application form to be reviewed by the landlord an the following day Holroyd Miller had called me an explained that another applicant was successful so unfortunately I didn’t not get accepted. A few days later I had seen the same house still available, an that had also been reduced per month. Due to this, I emailed Holroyd Miller, explaining that I would like to be reconsidered for this property if possible, in which no response. A week later, Holroyd Miller had called me up, stating that my application wasn’t accepted by the landlord the first time an wasn’t able to rebook me in for this. As to which I then explained I was told I wasn’t successful due to another applicant being successful. So why was this explained to me at the time of that wasn’t the case?? For the lady to just say the landlord didn’t accept the application. Gave me no reasoning what so ever. Being estate agents. Well known of course also, I would expect the decency to be honest with people rather than lie an say someone else had got the property before I had, hence what I was unsuccessful. I would not recommend these estate agents due to this, an will not be returning for other properties dealt with them.

Recently started renting a property with them and a bit weary due to bad agency's before but so far been nothing but Amazing. Very quick to respond and sort out any problems. Always polite and made the move a little less stressful (moving is always a pain). Looking to buy in the future so would keep them in mind.

Excellent Excellent Excellent service!!!! This is by far the best Estate Agent we have come across. Hard working and very driven to get the sales away Kingsman Homes

This company are really professional and have top quality properties that are kept up to a great standard. I have rented property from one heritage for 2 years and were very pleased with their high standards. I will definately use this company again.

High standard accommodations. Always quick to respond. Havent had any problems with them.

Always respond to any issues promptly. Really good standard and quality accommodation. My property is regularly cleaned and checked. I will keep using One Heritage Letting in the future.

Stayed in a property with One Heritage Letting for over a year and would have stayed longer if I didn't have to relocate! Always prompt with repairs and loved my room. Would definitely recommend

As a landlord I find One Heritage Letting very professional and responsive to my requests and to requests from my tenant. My property if fully managed at a competitive rate and I am always contacted should there be an issue, which there rarely is. The staff are friendly and proactive and always keep up to date with all statutory requirements.