5 letting agents in Granary Wharf

Avoid. Anything more complicated than a meter reading and you'll have to chase them for days or weeks. And that's nothing compared to their office staff - they never reply to emails, won't take your calls, and never call back. ___________________________________________________________ To be fair to the onsite staff member, he did sound genuinely apologetic that it had taken so long. Given the potential severity, it really needs set procedures putting in place across all affected developments.

Having recently moved in to Cartier House (2 weeks ago), on the day of the move our broadband provider informed that in order to have internet installed, the property group stated that this could only take place with the tenant providing an electrician to work with broadband provider as insisted by the property group. Having arranged for this to happen, regulations were changed and this was not passed on. This property company has not moved forward in trying to support with installation even though the broadband company have sent out an engineer, taken pictures and sent a whole range of documents at their request. 15 days on, still no reply to agree and sign off a simple request which will not only enable immediate fast internet access for myself as a tenant (which I require for my work), but will also benefit future tenants. All previous reviews are absolutely true and in my short term experience warrant such negative reviews. Avoid any properties managed by this group at all costs - I only wish I had seen these reviews before I opted to move in.

Try to avoid renting/buying a property that is managed by LIV Group they are terrible. They charge you for improvements that never get actioned and you can never speak to anyone at the business. They have been duplicating charges to my flat for 7 months now and I've still not managed to resolve the issue after numerous calls and emails. There are also other ongoing issues which I've tried to contact them about with absolutely no response. The lack of communication is laughable.

We at Apollo Gas & heating Services, have found working along side Liv Group a thoroughly pain free experience. Excellent communication and a rapid response from Emily and the team, help ensure we return to residents as quickly as possibly. We wouldn't hesitate to recommend Liv to both property owners and tenants.

Absolutely shocking, try not to rent in a building owned by Liv. The 1 star reviews are very accurate and reflective of their service. If I could give 0 I would. I called once about a smell so bad, even their "waking walk" workers refused to enter the building (who knows what these people do, I've asked but few speak well enough English to explain and none of them were aware the front door is a fire door and so should not be wedged open... Yet apparently they are here for fire safety??? Lol.) I couldn't get hold of anyone and when I finally did they told me that to investigate would "cost too much, like over £1000" and that was that, the only thing I could do was call the office after the bank Holiday. I made a complaint when the office opened and never heard back from them. It just smelt like a dead body for 3 weeks - I now think I'm immune to the smell. They also have random "rules" threatening action for breaches but don't give any reference to what this action is or why they have the rule (I'm an adult, treat me like one). You can no longer smoke on your own balcony or in your own flat or allow any form of holiday letting (even if you own it) and if you do LIV are going to what, harass you at your door? Beat you up? Probably nothing as that is a running theme with them and they don't seem to have any legal advice in what they do. On top of all that, the building is DISGUSTING. Carpets filthy (smell like bin juice), someone's discarded bogie on the wall for over 2 months and walls/fixtures in real need of some TLC (the call lift button on my floor has been missing since before I moved in). People actually comment how shabby the communal areas look when visiting me. AVOID AT ALL COSTS. thankfully I've just ended my tenancy and will move to a better managed building in Leeds - there are MANY OF THEM. I feel really sorry for my landlord who actually has to pay these cretins. A NOTE TO LIV - Do not ask me to email Connor, he won't respond and hasn't to many other residents in this block. Many of us are waiting for him to "get back to us" on countless issues and queries raised. The complaint I raised being one of them.

Really impressed with the level of service throughout the organisation. From Justin who was super responsive and helpful all the way through the sales process to Reuben who has taken over on the management side. It wasn't the easiest transaction with some challenges along the way and CityRise was great all the way through. Definitely recommend and I'm now looking to do my next purchase with them as well.

Bought 2 properties in Manchester from Justin. Excellent service throughout. completely honest and trustworthy unlike companies i have dealt with before! Absolute breathe of fresh air. I will definitely be using CityRise again when i am ready to buy my next one. Would Highly recommend!

Sam from Cityrise has been a great help. I haven't secured a property just yet but Sam has been great with responding quickly, getting requested information over in a timely manner and in presenting various property options to me. Thanks Sam, your help is greatly appreciated.

A fantastic company. Its great to deal with a team that has in depth knowledge in a specialist sector. I have built a good relationship with Reuben over my time dealing with the company and can highly recommend him. Thanks again

Sam was excellent in managing my situation. I purchased a property through CityRise which I couldn't move into until August and my current tenancy was coming to an end in June. Sam used his contacts in the industry and was able to find me very well priced temporary accommodation and I am now moved into my new flat with no issues. One very happy girl. Thank you Sam