6 letting agents in Shirley Street

I would highly recommend Shipways. Rosie Hargreaves was excellent at progressing our sale and we found her to be incredibly approachable and resposive. The customer service we received from Rosie and the team at Shipways was second to none and we are very grateful for their support.

Shipways has been one of the best estate agents we've used in our house hunt. R. Hargreaves, who has handled us, has gone above and beyond in her responsiveness, her understanding and answering every silly little question we have. We've felt looked after and talked to in a no-nonsense manner. Thank you for making the scary first time buying process not so scary!

Shipways have been amazing at helping us find & settle into our new home. All the staff have been massively helpful whenever we have questions, & I would like to thank Becky personally for helping us through, what could have been, a stressful experience! We felt safe being shown our property, as shipways properly adhere to social distancing guidelines. From start to finish, we have had a really positive experience with Shipways. I've been renting for years, & never come across such an efficient estate agent. I would highly recommend!

Myself and my partner Jodie had the pleasure of dealing with Becky Crow and Chloe Oxford and they were both awesome. Very helpful and responsive, made the whole experience a lot easier. Can't recommend highly enough both Shipways and these two members of their team. Thank you!

I bought a flat through Shipways, and the experience was one of the best I've had with any estate agents. Rosie Hargreaves looked after me from start to finish and was very helpful and proactive throughout. She replied very quickly to any query I had. She was a pleasure to deal with and I can't recommend her services and Shipways enough.

Brilliant, efficient and friendly. Excellent service, I will recommend you to family and friends. Thanks for all your help.

Amazing agency, very professional and friendly. Thank you for helping me and my family find our home.

Brilliant service! AJ was always available to help and support throughout the tenancy agreement. Very professional and at a good cost!

Surya Group manage our portfolio of houses, apartments and commercial units across Solihull and Birmingham. Professional and always at prepared to assist. Thank you

Rented a flat with Surya for the past year, Jay has been beyond helpful and is just amazing. Whenever something is needed done Jay got it sorted for me ASAP and has been extremely helpful through out the year. Could not recommend him and Surya more.

I enquired about viewing a property and was told I couldn’t until my house was sold, I rang to update them once my house had sold and they said there were offers on the table if they fell through they’d call me (this was after several calls with them). I then enquired about viewing another house (that was on the market with another agent also) was told they’d call me back with a day available to view.. they never called back. I chose to view said house through the other agency because they were responsive and helpful. Subsequently I bought that house through the other agent so Burchell Edwards missed out on that sale. Ohhh and the original house is still on the market and SHOCK horror they never called me back about that either! Moral of the story if you want to buy a house.. good luck if it’s for sale with them!

I'll try to keep this brief, but it will be tough. But TLDR: Don't do it to yourself, and sell through another agent. Terrible communication, absolutely no drive to get your property sold, and exceptionally unprofessional. We attempted to sell our property through the Shirley Branch between August 2020 and Jan 2021. We were sold a marketing package for £180+VAT that would enhance our online selling position (prime position on Zoopla etc). When it came to listing online, our advert had been directly copied and pastes from another agent selling a property similar to ours. We didn't get any of the premium features we had paid for until we pushed and chased. 4 weeks later, we finally got the premium spots on zoopla, but none of the additonal videos/virtual tours. We were then essentially ignored for months, only to find our agent ahd left the company and noone had got in touch. We had no communication on perhformance We had a single viewing on our property in the 8 months it was live, and even then, it wasn't part of the viewer's requirements. When we had an email from the branch manager asking if we wanted to be part of their "boxing day sale", I took the opportunity to make a complaint, only for that to be ignored. When trying to remove our property from the market to re-mortgage, we found it still live 2 weeks after the request When calling to cancel our contract agreement and make a complaint, I couldn't have been rushed off the phone quick enough When collecting our keys from the office, we were given someone else's in addition to our own. When being called by customer services and making a complaint, I was then given a sales pitch for their sister brand, Shipways. No offer of refund was provided despite the terrible marketing package we were sold. Thank you, but no thank you Burchell Edwards. We'll be going else where now that you've cost us 8 months of being on the property market, and cost us £216 up front

Poor service. Poor communication. Mind games when putting offers in on properties. Try and force you into using their financial services, for your offer to be accepted. Disgraceful.

Tia Blake and chantelle palmer were amazing. I completed on a property on a Friday and Tia and chantelle had found amazing tennants for me by Monday. What an amazing service. Totally recommended the shirley branch.

Many thanks to Mitchell Turner and the team at the Shirley office, for helping us achieve a quick and good value sale on our house. The whole process worked as Mitchell described, the online portal was very effective, and communications were very efficient throughout. Thanks, Bryan

They are so rude. Honestly we had a problem with many things in our home and told them about it and they ignored it. We always had a nice gesture towards them and what we got back was rude and cocky gestures. I'm so ashamed to say that we lives under this property management. The embarrassment that was our garden, it was a jungle but we weren't allowed to sort it out. Our kitchen, the flooring was old and the counter tops were scratched. We asked for renovation and they said they'll do it but no they didn't. The list goes on!!!