3 letting agents in Stone

Very petty. They never follow through with what they say they are going to do. I will never be using them again. Avoid.

I had no issues with this letting agency during my 1.5 year tenancy. Sadly, on leaving the property after spending two days cleaning it, Tinsley Garner have made a dishonest attempt to charge me £42 in professional cleaning fees. I was informed that "the windows need cleaning and the inside isn't clean enough". When I requested specific information, I received photos that included dust on outside windowsills, dust on the washing machine handle, and a smudge mark on a cupboard door which was left from cleaning. Do not expect your full deposit back unless you fork out for a professional cleaning service. Such a shame, as I had a positive relationship with TG up until this point. I am sure they will leave an unprofessional response accusing me of being a troll, as they have done with the many other 1 star reviews. I suggest that they start acting more professionally and listen to feedback.

I found them very unprofessional and they left me feeling humiliated and embarrassed after my phone call with them, I called regarding a property that went online that day to be told not to bother going for a viewing because if it was between us and someone else she would pick the others. I'm sorry but isn't the business meant to work with the clients and help them find a property not just disregard them if there maybe a few issues? this is not the first time we have had issues with this company and now know to definitely steer clear.

Tinsley Garner provide a professional and highly competent service. We had a lot of issues with our chain and they go that little bit further than the big chain or online estate agents to get you over the line and your property sold.

Never had any problems with tinsley garner always free to talk answer any queries about anything fast & efficient.

Communication is pretty dire. Dismissive on the phone and reluctant to help with a relatively simple enquiry. Couldn't even be bothered to call back when promised. Makes me question their integrity. A lucky escape maybe?

Shocking. This viewing was arranged for an elderly relative having to travel some distance to view the property. Contact person was very friendly BUT Arrange to view a property and was told a confirmation email would be sent. It wasn’t! No big deal mistakes happen. So I sent an email to confirm details and time of visit. Received a very pleasant reply thanking me and again told a confirmation email would come. It never did even 4 days later. Day of the appointment 20 minutes before the agreed time. I received a very apologetic phone call asking if the viewing could be delayed 30 minutes because they were having a bad day. Not great but these things happen. 50 minutes later, time of rearranged viewing get another apologetic phone call they cannot find the key so a viewing would not be possible. Elderly relatively now completely stressed out and total confused of what’s going on. Can’t help but also think about the poor people paying them for this service.

***update to your reply*** Good afternoon Samantha, thanks for your reply. I will be in touch if you can provide an email address for personal communication. Screenshots of comments have been taken from Facebook and this has not been fabricated. It's mentally upsetting to be reading messages from people who are not involved in your divorce. I am not sure if this contravenes privacy laws as the sale has now concluded, but taking sides in divorce proceedings should not be happening. I would remind you to talk to your staff to emphasize the importance of keeping opinions to their selves on public forums. Original message. Although they have sold a property reasoqnably well. I am not happy that staff are taking sides on social media with couples that have had a matrimonial split. Surely just stick to selling property and keep away from personal matters.and don't take sides. Very upsetting.

Lovely staff, always went out of their way to help. Any issues responded to straight away. Found me a lovely flat in record time and reasonable price. Thank you!

All the Austin and Roe team were brilliant, they were so professional and helpful and nothing was too much trouble. They made selling my house so easy and stress free. I would have absolutely no hesitation in recommending them.