Really wish I had seen their google reviews before letting with them! WARNING.
Avoid. I’ve had no choice but to rent with them for three years due to having a dog and there are very little (if any) other letting agents that allow a pet in rented accommodation. Both flats I rented from them came with a number of issues, mainly mould which was dealt with by simply painting over it god knows how many times over. I felt I couldn’t complain to them as every issue I brought up was an argument, even being told after 2 weeks without a washing machine and (gentle) reminders that I should “be grateful someone is coming to fix it” at all, after that I left it and was eventually given a new washing machine after 4 weeks.
Fast forward to getting my deposit back, they’ve charged me for shampoo bottles left, cobwebs and even tried to charge me for a piece of furniture that’s theirs. I have been looking forward to moving on from these people but the lengthy list of what was “damaged” in the flat was laughable.
I agree with a lot of previous reviews that they don’t care about their student tenants. I was not a student and worked full time to pay for the flat. They will use every cheap alternative in the book to fix a problem that just reappears later. I paid a lot of money to live somewhere that was not worth the money along with a stressful relationship with the Lettings agency. I have now moved away from Leeds as being so close to the city centre does not justify the stress.
I NEVER complain and do not like to air my dirty laundry in public but I genuinely feel sorry for whoever will be moving in to my old flat next, no doubt with a fresh lick of paint all over the flat (that they’ve charged me for) to mask all the problems until it’s too late. The worst lettings agency in Leeds.
Hannah Bennett, 13 Jul 2020