3 letting agents in Hatherley

Extremely unprofessional 'letting agent'. Official communication is done without a shred of professionalism - Asha there is a rude lady. They tried taking £70 from my deposit for 'cleaning charges' until I fought them by providing my video evidence of when I moved in. WILL NOT RECOMMEND THESE SCUMMY AND OVERPRICED PROPERTIES.

Really wish I had seen their google reviews before letting with them! WARNING. Avoid. I’ve had no choice but to rent with them for three years due to having a dog and there are very little (if any) other letting agents that allow a pet in rented accommodation. Both flats I rented from them came with a number of issues, mainly mould which was dealt with by simply painting over it god knows how many times over. I felt I couldn’t complain to them as every issue I brought up was an argument, even being told after 2 weeks without a washing machine and (gentle) reminders that I should “be grateful someone is coming to fix it” at all, after that I left it and was eventually given a new washing machine after 4 weeks. Fast forward to getting my deposit back, they’ve charged me for shampoo bottles left, cobwebs and even tried to charge me for a piece of furniture that’s theirs. I have been looking forward to moving on from these people but the lengthy list of what was “damaged” in the flat was laughable. I agree with a lot of previous reviews that they don’t care about their student tenants. I was not a student and worked full time to pay for the flat. They will use every cheap alternative in the book to fix a problem that just reappears later. I paid a lot of money to live somewhere that was not worth the money along with a stressful relationship with the Lettings agency. I have now moved away from Leeds as being so close to the city centre does not justify the stress. I NEVER complain and do not like to air my dirty laundry in public but I genuinely feel sorry for whoever will be moving in to my old flat next, no doubt with a fresh lick of paint all over the flat (that they’ve charged me for) to mask all the problems until it’s too late. The worst lettings agency in Leeds.

Personally haven’t had many issues with Spencer Properties. We’re in a professional house and signing for the house during a pandemic was quite stressful and the things they wanted is to do when we weren’t even supposed to be entering other people’s homes was a bit unreasonable. However, the house is of very high quality. We’ve had a few issues since we moved in but they have been really quick and efficient to come out and fix them - shout-out to the on call maintenance guy for coming out to us at stupid hours to fix our windows and Asha is amazing in the office, gets things done very quickly for you!

Excellent letting agents. Quick and efficient service. Friendly staff. I would highly recommend.

Since we were looking for a new property with Spencer properties it was easy to book an appointment for viewing. Then we decided to to move in to one of their property it was easy to sort it out. When we signed to contract and sent all our details the property was ready to move in. So far we had only one minor maintenance issue but it was sorted straight away. We live here for only 2 weeks, so far we are happy!

Mark and his team have looked after a few house sales and purchases for us and we’ve always been in good hands with regular updates and they’ve never let us down.

We have found Megan to be very helpful right from the beginning. After a viewing she always forwarded feedback to us. She has kept in contact with us every step of the way so we know what is happening. Thankyou very much!!

They are amazing. We didn’t have an easy buy but they helped us throughout the process. Couldn’t recommend them enough

Great service - would definitely recommend! Megan was great when selling our house and always got feedback which was useful. It felt as though she knew exactly what was going on at all times throughout our sale! Thank you Adams! :)

Adams Estate Agents were very accommodating and helped me every step of the way with my move. I haven't been through the process in such a long time, and they even helped me with getting a solicitor, booking my survey and helping me arrange a mortgage adviser. I would highly, highly recommend. They could not have made the process easier.