3 letting agents in Neath Hill

I had a very unpleasant experience with Dawn Bateman. There was a misunderstanding about my earnings during an application to rent a flat. I was worried my most recent accounts submitted to HMRC are from a period 2 years ago, and asked what info I could use as an alternative. Her attitude switched and she began suggesting I cannot prove earnings or pass a reference check. Despite me being prepared and eager to prove, I was not given the opportunity. I offered to pay 6 months up front, she decided the landlord would not accept that and would still be doubtful about my earnings. She scrutinised and sneered at earnings from 2 and 3 years ago, which in hindsight feels humiliating and something that didn’t need to be shared. I would expect this level of scrutiny if I’m applying for a mortgage, not for renting a flat in Milton Keynes. Worst of all was the condescending attitude and the unbelievably unprofessional snarky comment after our phone call disconnected.

They do not know how to speak with manners and how to speak without a condescending tone. I have spoken to numerous estate agents today and when using the exact same words in other conversations they all understood however the individuals at this company did not and instantly assumed I could not afford to rent one of their properties and instantly started speaking to me in a completely different manner.

We have been tenants of Martin & Co in Milton Keynes for the past 7years and since day one we have never had any issues and they have been so helpful and responsive. In fact we were meant to move to another property and at very last minute we were let down, I'm so glad for that.. I happen to call Martin & Co in MK explain our situation and haven't regretted ever since. It is VERY sad that we have to move and leave the agency. I would highly recommend them. Thank you for looking after us for this many years. Regards Hasnain

We rented our property through Martin and Co. in Milton Keynes, from 2017-2021 and our experience with them was blissful. We have had troubles in the past with other agencies, so their services and great levels of customer service were very welcome. Tony, Kim and the team were always on top of any issues from us or the tenants, they were professional, organised and most importantly for us, in regular communication. We could not have asked for better service and support. Thank you to the wonderful team in Milton Keynes!

Great people, helped us so much, would definitely recommend! 5*

Very disappointed as an agency, today I had an appointment to rent a house in Shenley Lodge, a 2-room house, Runford Tent Street, but I had a very unpleasant surprise !! The agent I spoke to the day before and who would have set the time at 5:30 to be there, never got there, my husband and I waited there for nothing, because I didn't even get a phone call as if he wasn't coming. , of course we went home, without any phone to let us know something or that he apologizes for only wanting to arrive, total disinterest, and the 2nd problem is like on the phone when I made the appointment and took the house data, my husband takes told to send him an email or text message, with all the details, to which he very arrogantly and in a higher tone told my husband to look for a pen to write, screaming lightly! Very disappointed with the staff! I just want to never turn to this agency !, from my point of view my incident makes them unserious !! It really doesn't seem normal for me as a client to wait for you and only to blame anyone !! Thanks, and I hope someone takes action against that agent !!

Multiple online enquiries and voicemails left in regards to booking in viewings spanning around 10 days, finally get through to be told that particular property had a let agreed earlier that day. Shocking service, why anyone would trust a company with such poor levels of professionalism to manage their property is beyond me.

Shame i have to give this disgraceful company 1 star. I'm not one to write reviews but i feel like i should as people need to know about this company before they go through what me and my partner have. If you value your money stay well away, the so called "boss" is arrogant and does not understand customer service in the slightest. You will always be a problem to him. As other reviews state, i feel so sorry for these landlords that this shambolic company is representing. They are trying to take money off my deposit when the property was left in a better condition than when we had moved in! If you do not want constant headaches do not use this company.

Should have just read the reviews under their other false name Jackson Pyne Ltd in Stony Stratford. These guys took our money and sent a very uninformative email stating that they cannot continue the rental process. How????????? An explanation???????????? In 2019????????? Who does that?????????? Don't waste your time. Spare yourself the rental dilemma - go elsewhere.