5 letting agents in Newbury

I cannot fault Jones Robinson for providing a first class service. They are very proactive, professional and friendly. All staff were committed to the sale of our property and conducted themselves in a polite, respectful manner. We are now settling in to our new home and are very thankful for a stress free experience. Well done Jones Robinson.

Excellent company to do business with, doesn't matter which member of staff as they are all really professional but with a personal touch too, although we always ask for Lettings Manager Sian who never fails us and is always just a call away for advice on Lettings even when it was a family members flat miles in London miles out of the area and with a different agent, this is customer service and going the extra mile. We have used them to find new tenants more than 12 times now, Jones Robinson have always found a tenant for us within a couple of days, 50% of the time within hours of going on the market. They are now perhaps a little more expensive than others but maybe you get what you pay for here.

I spoke with Lucy she is the most kindest professional person I have ever come across she went the extra mile to help me with renting my first property. Made it seem so simple and easy I can't thank her enough. I would recommend using this company especially Lucy.

Had a really good experience from beginning to end. Paul, who showed us round our new property, was really helpful and nice. Paula was really good in terms of the completion of the property and went out of her way to help. The team in the office also came across very friendly and helpful.

Not Stephen, but Rachel [?!] I just wanted to leave a review to commend the service I received as a first time single buyer. I contacted Jones Robinson in May regarding wanting to explore my options and originally spoke to Mollie who went above and beyond for me. In fact, every member of the team I met with and spoke to either over the phone or on email made the whole searching process easy. The calls were informative and helpful, all criteria's were acknowledged and understood so there was no repeating, in a nut-shell they really listened. I originally contacted all other estate agents in the Newbury area and I either got no response or a very, very delayed, lacklustre response. I felt as if the people at Jones Robinson actually cared about the people they were helping to find properties, not just the usual sales jargon! There was no questions that were trouble and every time I engaged with anyone at Jones Robinson I felt that their customer service superseded all other estate agents. I cannot rate them enough. It can be stressful and nerve-wracking buying your own property, especially for the first time independently, but everyone at Jones Robinson were always available to assist. Special mentions to Mollie, who was delightful, thoughtful and made the process a lot less daunting - suggesting a variety of schemes and properties that would be suited to me personally. Also Beth, Amber and Andrew for assisting with getting me booked in and showing me around the properties. Every time I would call up the staff were always cheerful and happy to help, which makes such a big difference. I would also like to commend them for making the viewings possible and easy despite the pandemic as they provided clear guidelines. To reiterate, their cheerfulness in this uncertain time made every viewing a more pleasant experience. Jones Robinson certainly outshone all the other estate agents in Newbury, I will be sure to recommend them and use them again in the future.

After a really stressful experience with other agencies, we have received nothing but professional and helpful advice and support. I really appreciate the help we have been given! It has made moving into a new house for the first time a really positive experience. Thank you.

As a previous tenant with Downer, I cannot fault their customer service and responsiveness throughout my process of moving in and out of the property. Especially Catherine who has always replied quickly and in a friendly manner. Wouldn’t hesitate to use again!

Thank you so much for your professionalism and support in the selling of my house. I have found Leo & the team very prompt in handling any issues or queries, always helpful to assist me, & knowledgeable in all selling questions. It has been a difficult year for us all - with COVID , but nothing was a problem to the team , they handled all the phone calls , and got back in good time when messages were left. They made my move so much more tolerable, with good advise and support . Well done to you all , great job ! A happy client - Julie

A huge thank you to Leo and the team at Downer & Co, they have provided excellent customer service since my very first phone call to view one of their listed properties. They have supported us with both our own sale and onward purchase, giving excellent advice throughout and have always been on hand to help us progress the sale. I would not hesitate in recommending them.

Catherine, has been great throughout the process. She held my hand through the first tenant moving in 6 months ago and again was extremely proactive and very much on the ball securing a new tenant for a longer one year contract. Thanks Again Gary

Hi my ex girlfriend hold to house where l don’t live and l keep pay rent to house where l don’t live. She run up debt on gas and electricity and council tax and water and she only pay 271.00 a month. She going hold to the house because of my daughter. She has run up 1400 pound rent debt and she danger of my credit score and not paying and other bills in that house and sovereign don’t want help

Although i signed a Sovereign licence agreement to rent a garage thy allow this just yards from my front door its like a junk yard i have tried but got no result

Terrible housing association

I lived with sewage in the walls for months now they are chasing me about a payment I made months ago....

Still waiting for them to let me know if I can have a move on a council move but being told that it going to take up to 20 weeks