3 letting agents in Old Swan

John, Ellie and the team at Acumen were amazing from the start of selling my property. John was extremely helpful when he first visited and this has continued throughout by Ellie who has kept me informed every step of the way. I would highly recommend Acumen, a great team and great value for money too. Thank you so much!

Outstanding job! Would recommend Acumen Estates to anyone selling a property. Helpful and informative from valuation until completion. Kept the whole process chugging along as fast as possible and always reachable to offer advice/updates and reassurance for a nervous first time seller. Jackie, you are a star!

This was a challenging chain made worse by a difficult buyer. However, Jackie and the team remained professional throughout with a drive and determination to ensure the deal was completed. Their communication was excellent and always kept me updated on all aspects, correspondence and process and provided sound advise where required. I highly recommend the team at Acumen.

Excellent service from start to finish. Best estate agents I have ever dealt with. Professional, friendly and reasonable. Special thanks to Jackie & Paula but all the staff were great. I will be highly recommending, Claire & Mike

Sold our house within 2 days with Acumen. Right from the beginning the service we received was absolutely brilliant. Ellie was always available for advice and updates throughout the whole process. Acumen Estates are the go to people for selling your property..

Avoid this rental agency. We had problems renting through them right away when we moved in. We discovered the electricity and heating wasn't switched on and operated through a missing key card that Andrew Louis blamed on the previous tenant, however the new tenants upstairs also experienced the same when they moved in. This forced us to stay elsewhere for over a week while they sorted it, but kept the rent the same. Flat had mould on the blinds, broken shower door, missing lightbulbs and syringes left in the freezer (!). Boiler broke continuously throughout the winter with no heat and hot water until they came in to fix time and again. We dealt with Rebekah who was lovely and quick to help but the constant issues were exhausting for the rent we were paying each month. As the same electricity and boiler issues were also experienced by the tenants upstairs, it seemed like this is typical of the way the letting agency operates.

Avoid. Left us to live in damp, unsafe and unpleasant flat for months which despite us continually complaining about, they did nothing to resolve. Only bothered to fix it up when we'd left and they had to find another tenant, and tried to claim over £700 back from us for damage, when there was little wrong with the flat, except signs it had been lived in for two years. Staff at the branch were unhelpful and sometimes rude, often incompetent. We felt that they did not care about us at all as tenants or as people, so long as they were collecting in their extortionately priced rent. My experience with them has damaged my view of letting agents forever, and I will henceforth only be renting places directly from the landlords.

Big thank you to Vicki Burke for all her help her dedication to her role is 1st class she is a credit to Andrew Louis also thank you to Rebecka Phelan and the staff who helped along the way in the old swan branch all very helpful and friendly woupd reccommend

Vicki Burke has been amazing throughout our application for a property in Liverpool, she was always very helpful and responded promptly to all our queries throughout the process! Vicki Burke and Rebekah Phelan were also super helpful with sorting out some maintenance issues we had at the beginning of our tenancy. Would highly recommend!

Just wanted to say a massive thank you to Vicki Burke who was extremely helpful throughout the process of renting our flat; very responsive and no query or request was too much hassle for her! We consistently felt assured that everything was going smoothly and was kept in the loop throughout, definitely recommend renting through Andrew Louis.