3 letting agents in Kensington

I'm in my third year so I've had experience with letting agencies and this one is shocking. The emails are rude and never get to the root of the problems, and with their houses, you're bound to get problems... When we turned up we had to wait an hour at the office for keys as they completed an inventory. After this 1 hour (and a bit) wait, we were able to go into the property to find multiple problems. The main shower wasn't turning on and all the kitchen electrics were tripping. When i reported this, I was told to sort if myself! considering I'd been in the property for about 5 mins this seems pretty unreasonable and should've been sorted DURING the inventory. I was assigned the role of sorting the issues they had all summer to fix. After spending the first hour of my time at the property fixing the kitchen, I reported a faulty washing machine and dishwasher. This issue persisted throughout the whole first semester. Many handymen came to the property and reported the wiring as extremely dangerous and potentially unfit for habitation. This has been reported in MULTIPLE emails which have been brushed aside. At £110 a week, this is daylight robbery and don't know how they get away with it. Don't make the mistake of falling for the kindness as this is clearly a show. Once you're in the contract, they won't care about you at all, just your money. Avoid, avoid, avoid. There's many other tenancies that'll provide a quality service. Ignore this scam. I'm also one to not leave reviews but I feel this is needed. Any option for less than 1 star?

Wouldn't bother. Poor service, countless issues and just a general poor attitude from all involved. Many other agencies will get jobs done quicker for you- not worth the hassle.

This review has been edited at the request (not force) of Mytenantrent (MTR). Just moved out of a house with this company. We had maintenance issues approximately every three weeks, including consistent issues with the boiler from December onwards. Maintenance issues often took longer than ideal to fix due to issues not being logged correctly, an example of this is when we reported our freezer had a problem with the pipes but it was reported by MTR as a problem with the seal (due to this being a cheaper problem). The contractor agreed that this was a pipe problem and told us to call back when we had defrosted it so he could come and fix it. As we were moving out only two/three weeks after this, we decided to wait until move out to defrost the freezer thus the problem was not dealt with (we are fine with this), however Dixie has just told me that she received an invoice for the thermostat (which the contractor did not state was the problem) so I can only assume there are gaps in communication between parties here. For this reason it would be difficult to place all the blame for this on MTR, although I was told to contact the office once the problem was fixed and there was no further contact between the office and myself, so I assumed that the agents were aware the problem was ongoing. [This part of the review contained experiences faced by another tenant in my property (but not me) so I have removed it as MTR have informed me that this is not my business] There was an incident in Winter whereby a contractor entered the property (with a key) at around 8pm on a Saturday night without notice or need (a previous maintenance issue had been fixed the week before so I can only assume that is how the key was obtained by this man). Myself and one other girl were alone in the house at the time (not expecting anyone), it was pitch black outside, and we were quite terrified when a very large man entered our living room and told us he was here to fix the washing machine on behalf of MTR (it was not broken). He walked into the kitchen, told us he had the wrong house, and left. I made the agents aware of this the following Monday via phone call but have just been told over the phone that they were not aware of this, so can only assume there have been more gaps in communication. I have just been contacted by the company to discuss my review, and was met with incredibly hostile and rude language from Dixie from the outset, which seems inappropriate as this obviously did not resolve the issues in any way. I have since spoken with Chris, who I was able to speak with maturely and resolve the conversation very quickly. Now, I am a 21 year old girl finishing University, and fortunately am very confident speaking with older adults, however if I was not as confident I would have felt incredibly intimidated and probably would have got upset on the phone. I understand that this is a local company, and that it is ran very informally (which of course is a great way to appeal to students), however the choice of language used absolutely could have been far more professional, and polite. An example of this was when Dixie told me I had called the company 'liars' in my review and I corrected her to say although I mentioned that there had been instances of dishonesty in communication, I did not outright call the entire company liars as this is a large statement to make. Dixie's response to this was 'so are people who don't tell the truth not liars then?' which I believe is an immature and inappropriate way of responding to this. It tells me that there is going to be little opportunity for mature and professional communication when working with the company, although I did not have these kind of issues with other members of staff, so cannot hold the company wholly responsible for the actions of one person. I am extremely concerned about what will happen with my deposit following this hostile conversation , but politely request to not be contacted by the company again other than to discuss any issues with deposits when the time comes.

This is the second year I've rented a property with my tenant rent. Any problems I've had so far have been dealt with as best as they can at the time and the contractors were always lovely to chat to while they worked (pre covid). The letting agency isnt perfect it took longer than expect to receive my deposit back and I had to call and remind them to get it back but it was dealt with and I recieved it shortly afterwards. The houses were pretty clean when we moved in with the exception of a mouldy fridge that had been left open slightly, by the time we moved in fully my tenant rent had had the fridge cleaned. When searching for houses and talking to other letting agencies my tenant rent was by far the friendliest and had some of the nicer student houses.

Gareth was extremely helpful and friendly when showing us round a couple of properties. He seemed very knowledgeable and was able to answer all of our questions. He gives the company a good name!

Always a pleasure to visit, found new investments and Sian is great help on the front desk.

I have been with Kensington Homes in last 3 years as a tenant and i can only say they are great. Very helpfull and friendly staff. Highly recommend

Bought a property through these guys last year and everything went smoothly. Easy to deal with from a buyer's point of view - would happily work with them again if the right house comes up.

Staff are absolutely brilliant,, very kind and very helpful

Joined Mike and his team 18 months ago as a new landlord and have been delighted so far with the service provided. Just had to find a new tenant which they found within a very short space of time. Would have no hesitation in recommending as an agent, particularly if you are a first time landlord as I was.