3 letting agents in Egremont

Just another disgusting letting agency messing with people's lives, feigning being a landlord on OpenRent. Five days ago I enquired about a property that cost £400 PCM on OpenRent.co.uk with the sole intention of contacting a landlord directly because of how I've been appallingly treated for almost six weeks from these so called letting "agents." For the first 24 hours I was convinced I was talking to the landlord as I stated I wanted to contact landlords directly, and the T&Cs of OpenRent clearly state that the landlord is required to be present on site - even if another person (i.e. a friend of the landlord) conducts the viewing. I stated several times that money would not be an issue, for sensitive and personal reasons that I was willing to disclose, I desperately need to move away and start a new life. Me and my guarantor would have been able to rent this place for at least 20 years with our savings. I offered to pay a full 6 month tenancy up front, in advance to the landlord. It was evident they were either trying to waste time or passing my case around between "agents" when they asked me my age twice, talking about calculating how much housing benefit I'd receive for a second time. I pretty much had to spam them to get a reply since I have been left worrying about applications for well over a month. My message was met with excuses about how my notifications came out of hours so they weren't seen, as though it's impossible to check your inbox. Finally after enquiring by phone and having them speak to my guarantor, I shortly received this e-mail: "At present due to your age their concern is the level of housing benefit entitlement once your six month tenancy is up, this will only be £50 per week and would be too little to cover the rent on your own." They had never been informed I am in the ESA support group and would be entitled to PIP, they didn't even ask. I doubt they cared. If they explained the situation at all to the landlord there would be no concern about financial issues. Overall this experience has been terrible, the spelling and grammar of these agents is far below your average English GCSE paper, alongside the response times and lack of concern for sensitive cases this experience was nothing short of a joke.

They sold my property and although the solicitors were slow during the process, Bailey and Staples kept pushing every week to get it through and kept me updated throughout. Couldn't fault them and their customer service. So pleased to finally have it sold!

Great to do business with you, Amanda was ever so helpful. I can highly recommend

I always recommend Bailey & Staples as a good letting agents on the Wirral. Staff are responsive and always go out of their way to help. Highly recommended ⭐️

Currently manage my property in wallasey, do a fantastic job

I have contacted this management company on several occasions by phone and email regarding rubbish left outside one of their properties which is opposite my home it has now been left since before xmas and they have completely ignored my complaint and haven't even bothered replying to my email I know their office has been closed due to lockdown but they have a notice up with contact details and that they are working from home.

Absolutely shocking customer service! Have been waiting to hear back from yourself for over a week every single day I rang and no one bothers to get back to me! They also say we’ll ring you back but I wouldn’t hold my breathe with them!

I have been a Keystone tenant for just over 6 years fantastic service locked my self out of my flat today called for help they came strait away with a spare key in less than half an hour thank you so much. I am getting on a bit and was struggling to keep my garden tidy so rang Jacob at keystone to get their gardners number he said he would sort it and I could pay them direct what a fantastic service Keystone offer would not ever move

I have been with Keystone for almost four years now and can’t be happier with the service they provide. Highly recommended

What a great service Keystone provides! From a landlords point of view, whom no longer lives in the area. I have complete faith in the team taking care of my property in my absence. The staff have a great knowledge of the local area, properties and businesses. I fully recommend Keystone to any landlord or tenant.