3 letting agents in Rusholme

I'm convinced they put all their effort into trying to acquire new tenants and landlords. Once I moved in I struggled to receive responses to any emails. Before I moved out I gave my full months notice that I was moving out, which they responded to. But according to the landlord. They failed to even let him know that I moved out meaning he has no idea and he lost a months worth of rent and I didn't get my deposit until months after I had moved out after sending many emails, Whether you are a tenant or a landlord I would highly recommend you do not do business with ash residential.

PLEASE NOTE: It is likely that an employee from Ash (probably Linda, by the looks of other reviews) will respond to this review suggesting I have never lived at their property. This is an attempt to make their poor reviews seem 'bogus' (word used by Ash employee to describe reviews). I have records of living at a property let by Ash Residential, just in case anybody would like to see it! Summary: Students avoid, rude staff, unresponsive to maintenance problems, unprofessional, money grabbing. On moving into our property with the estate agents, it was very unclean. Various areas of the kitchen hadn't been cleaned, the bedrooms and bathrooms were dusty and there were many cobwebs and scuffs on the walls, as well as damaged furniture. This was made known to the estate agents. Some problems, such as a broken chair, were fixed to begin with, but others, such as cleanliness were not. We followed this up a few times but nothing happened. Within a few days we noticed the presence of mice in the property. This was reported several times across the 12 month tenancy and it was addressed twice: firstly, a maintenance man dropped off one plug in rodent repellent. We continued to see mice, despite this valiant effort of deterring them, so we continued to report it. A few months later, we received a carrier bag of 5 or 6 mouse traps. Considering the number of mice we caught and saw (between 5 and 10), I believe a pest control service would have been more appropriate. When we reported maintenance issues, such as foul smells being omitted from the showers and water sources, it usually took a couple of attempts to get a response. The man employed to carry out maintenance was very unprofessional and made us (5 female tenants) feel uncomfortable with the terms which he used to address us, and the topics he would try to talk to us about. At the end of the tenancy is when the real problems began. On the final date of tenancy, an employee (Jonathan) came to the flat to inspect it while one remaining tenant waited for someone to pick her up (during lockdown). This employee was very rude and told her she should have left the property an hour ago. He also stated that we had left the property as a 'disgrace' and there was no way they would be able to clean it in time for the new tenants to arrive the following day (probably not true but illegal, since landlords were required to deep clean the flat and leave 72 hours in between tenants due to coronavirus). After going from room to room and stating all the problems with them, such as leaving pots on the draining board (apparently he was too dull to realise pots may be on the draining board to dry before the tenant put them in her car), he mocked the remaining tenant when she stated that a lot of these problems had been present since we moved in, and pointedly accused her of causing them. Since leaving the property, we have been in dispute regarding our deposit after being charged extortionate prices for wear and tear (such as the scuffs on the wall) and other problems that were there on our arrival. The estate agents refused to communicate with us as soon as this claim was put through (didn't respond to emails, wouldn't answer the office phones). They insisted it was now down to the landlord (for whom we have no contact details for. The estate agents stated they could not give them to us as they are responsible for all communication with residents- except this, apparently!) This company is definitely one to avoid; they will do anything to keep your money. They are extremely rude and unprofessional and their service is shocking. Essentially, they will move you into an unclean, damaged property and take your money for leaving it cleaner than it was to start with. If you have read this review after already securing a tenancy with this company, I would advise taking as many videos and pictures as possible when moving in and keeping a record of all maintenance requests in writing so you have evidence to stand up in court.

They managed the property I rented for 7 years and they were always really friendly and helpful whenever there was an issue. Thank you.

Great, friendly and understanding staff. Fantastic value for the place. Overall I have had good experience and would recommend.

The Ash Residential team is very flexible, friendly, understanding and helpful. They maintained great communication and returned the deposit very fast. Wish there was an option for a sixth star!!!

ABSOLUTE WORST AGENY. IF YOU READ A GOOD REVIEW ABOUT THEM THEN BE SURE THAT ITS WRITTEN BY ONE OF THEIR OWN FAMILY OR FRIENDS. SERIOUSLY THESE PEOPLE DESERVE TO BE LOCKED UP AND THE KEY SHOULD BE THROWN AWAY. ABSOLUTE DISGRACE TO HUMANITY. AVOID AT ALL COST.

Very friendly staff they will help with whatever you need and all queries. They were very quick and efficient, I would highly recommend.

Recommended by a friend who has also used A2Z. Couldn't be more helpful in finding a flat. Very professional and speedy. Highly recommend there service.

Recently moved to Manchester and was put in touch with A2Z, I can’t speak a bad word. Got a viewing the same day and passed all my checks within 1 working day. Smooth operation, would defo deal with again if I was to move. Lovely people too!

A2Z have provided me with very good services over the years that I have had my property let. They always find professional and suitable tenants to ensure my property is well maintained and looked after. I have had no issues with rental payments they are always timely each month. If there are any issues I have always received communication from A2Z and the issues has usually been resolved in a timely manner. I would recommend their services.