142 letting agents in Tyne and wear

Mashroom

Mashroom

21 Navigation Business Village Navigation Way, Preston, Lancashire, North West, England, PR2 2YP

4.8
127 reviews
5

Listed and Rented out in less than 6 hours! Well done Mashroom. Excellent service provided by Mashroom, good clear dashboard for managing appointments and subsequent offers!! I would never use a High Street Estate Agency to market for me again. I look forward to using Mashroom in the future.

Simon Atkinson, 01 May 2021
5

Amazing customer service, couldn’t believe it was free! Debbie was amazing every step of the way making a very daunting process much less stressful. Would recommend to anyone over an estate agent and still astonished I’ve not had to pay any fees for all of her help!

Emily Stephens, 19 May 2021
5

User-friendly, great future-proof platform. Easy to use and upload properties. The dashboard allows straight forward communication with guests. Really helpful members of the team who were always available to answer questions re: using Mashroom.

Trusted Customer, 06 May 2021
5

A unique and time saving innovation. Thank you Mashroom. Refreshing and user friendly. So much easier than the traditional process. Being able to speak to the landlords direct and building a relationship of trust early on I found to be hugely beneficial. At last, a unique and time saving innovation.

Allen Panter, 31 Oct 2020
5

Mashroom was recommended to me and I’d gladly recommend them to anyone. From the first interaction with Mashroom I knew I'd chosen the right people to help me let my flat. Within one week of advertising it, I had two offers, even one offering more than I was asking for. I never thought an end-to-end process of 15 days would be possible...

Claire Johnson, 31 Jan 2021

  • 0%

    Agent fees

  • 21

    Properties listed

  • £3,446

    Average asking price

Pattinson - Washington

Pattinson - Washington

55, The Galleries Shopping, Centre, Washington, Tyne and Wear, North East, England, NE38 7SA

3.7
50 reviews
1

Such a lier!!! In auction cost added £100 extra hidden cost, provided written confimation for amout, however still cost extra £100. given wrong information regarding solicitors cost. Never use them again!!!

Abbey Rebecca, 09 Mar 2020
1

Oh dear I would not use these. Never. I was under impression I d signed for a certain amount. I mentioned it a few times. So they knew.. at at the end of my sale I had to pay a percentage.a lot more money I done most selling my self... I d never use again.

Madaline Punshon, 24 May 2019
5

Brilliant service from all the team at Washington regarding the sale of my property. A particular mention to Julia who always went above and beyond. I would highly recommend.

kev Williams, 09 Sep 2019
5

Sold my house within days of being on the market. Professional from day one! Thank you so much to Lucy and the team!!

Gary Thomas, 07 Sep 2019
5

Great service, Julia was a credit to the company. Very helpful from the start all the way to the finish. Nothing was ever too much hassle for her. She will now be my point of call if I ever need these services in the future. Local knowledge was superb!

Sarah Laybourne, 05 Sep 2019

  • 10-20%

    Agent fees

  • 3

    Properties listed

  • £399

    Average asking price

Letsmove Residential

Letsmove Residential

10 High St E, Wallsend, Tyne and Wear, North East, England, NE28 8PQ

2.7
50 reviews
1

Terrible service, directed by a terrible person.... from several Accounting errors that left me massively out of pocket, Lost keys and 'we forgot to tell you he is not moving in anymore' The arrogance of the Director who ignores emails won't call back etc. despite owing money to customers..... The only person who got turned over in this encounter was Me the only person who caused it all was him! and no-one in that office cared... it took 8 phone calls this week to get him to authorise my payment weeks after email's he clearly didn't read, informing them of their second accounting mistake..... I just hope the staff see how he handled his error and take note, not to be surprised when he treats them with the same contempt..

Nicholas Fenwick, 10 Apr 2021
1

I would never recommend Letsmove to other landlords for managing your property. They are quite honestly the most incompetent and outrageous letting agency I have ever experienced and I struggle to understand how they are still trading. They will never call you back – and quite frankly it’s less hassle and safer to manage a property yourself than pay this company to do it. This company lost the inventory photographs they took as part of the management package and failed to file information during a DPS case they were supposed to be managing (despite calling them daily to do so) which led to the Tenant’s full return of deposit; when the damage to the property totalled more than the deposit. During the tenancy they nearly always paid the rent into our account late; even though the tenants had paid on time. They lied about conducting the 6 months check as part of the management package. They did not conduct a final check of the property; or collect the keys when the tenant moved out as part of the management package. A truly awful company. If I’d have had the energy after the battle with the tenant trying to recover some costs to cover the damage I’d have taken Letsmove to court. Instead I’ve spent 5 minutes writing this short review (because Letsmove are not worth any more time) to warn other prospective landlords to avoid.

Chelsea Brain, 12 Feb 2021
1

The process of referencing is unnecessarily complicated. I applied for renting a property with this agency. I was asked to provide documentation for me and my partner and for a guarantor for my partner. I provide all the required documents, yet my case was not dealt with professionally. They kept telling me that they will get back to me but no one did. I didn't listen to the reviews here and I payed the price with my time and my wellbeing. The manager "Lucy" have refunded my holding deposit after I asked them for it, so this is the only positive I think. Don't advise anyone to waste their time with this agency.

Rachid Khoumikham, 04 Nov 2020
4

Fantastic service whilst renting our property, this is the second time we have used this agent and would definitely use them again. We came to this agent as they previously sold our property and what with their professionalism and caring attitude we decided to use them for our rentals, Thank you

Lynda Peckham, 09 Nov 2020
4

Recently looking for a rental after my situation changed due to Covid. Sorted me out with a great property. Had a couple of issues with boiler. Rectified straight away. Couldn’t complain. Gave me what I needed. Professional response.

chris martin, 08 Nov 2020

  • 10-20%

    Agent fees

  • 13

    Properties listed

  • £525

    Average asking price

Your Move - Sunderland

Your Move - Sunderland

4a Athenaeum St, Sunniside, Sunderland, Tyne and Wear, North East, England, SR1 1QX

4.6
49 reviews
5

Your move has been a godsend for me having to find a suitable flat fairly quickly and helping me keep everything organised. Elliot was the team member I engaged with the most who put up with my random questions and telling me updates as soon as he got them. At no point did I phone or email and not receive a friendly and helpful response! Seems to be a very genuine team who want the best for their customers which cannot always be said for other estate agents. Literally can't even express how happy I am with how everything went - such a smooth move to a lovely flat for me and my cats when I was going through a very stressful time. Thank you your move and in particular a big whopping thank you to Elliot!! :)

Tori Gray, 16 Jun 2021
5

The team as a whole are as professional as they come. We experienced many hurdles to jump and being new to the sellers/buyers market they were there for us with advice and support. No question was too stupid and they kept us informed, made phone calls for us and ultimately made the whole experience manageable. We instantly knew we were in very capable hands. Each phone call was met with friendly, happy staff. On a personal note, we would like to thank Sarah,Sam and Elliott for the kindness and patience shown to us along a very difficult pathway for us. You are truly outstanding people and we wish you every happiness and success.

andrew bell, 18 Mar 2021
5

Great professionality and service from Your Move Sunderland. Highly recommended.

yu experience, 15 Feb 2021
5

We have used Your Move Sunderland for letting several properties over the past few years and they are currently handling another one for us. Elliott and the whole team there have been outstanding in terms of service, feedback and going beyond the call of duty at times, which we really appreciate as we do not live locally. We would not hesitate to recommend them to anyone considering letting their property.

john hornsby, 09 Nov 2020
5

Fantastic service from start to finish. Used Your Move as a second agent to sell our property, after the first agent failed to even get us a viewing in 5 weeks. Our house was sold in 10 days using Your Move. Highly recommended anyone to contact and speak to Sam, Sarah and Jodie, they are all brilliant. Wish we had used them from the start ! 😁

Gemma Short, 11 Aug 2020

  • 10-20%

    Agent fees

  • 3

    Properties listed

  • £492

    Average asking price

Easiliving

Easiliving

257 Jesmond Rd, Jesmond, Newcastle upon Tyne, Tyne and Wear, North East, England, NE2 1LB

2.9
47 reviews
1

The clue is in the title, Easiliving, thats what they want to make out of you. Take note all students and paying parents, this company represents the sterotypical bottom of the pile estate agents. Ignore the gloss and photos, once you have signed the onesided contract then they will convenniently change tack. Note, mould in properties, no termination clauses (you might need this for Covid), pull up the weeds in the garden clause, wash the outside of windows that you can not reach, to mention a few. They really are unprofessional time wasters, just go somewhere else or stay in Uni property. You have been warned, the only thing they are interested in your money. Ignore the glossy and shiny pics, its all a smoke screen. Easiliving, thats what they are about, and its your money they will achieve it with. Read the bad reports, they are spot on, sadly google does not have a 0 review button. We dealt with Carleee Cane the managing partner. No idea where the postive reviews came from.......!!

Joanne Meaney, 24 Aug 2020
1

I would rate it 0 stars if I could. Terrible service and only reply when it is favorable for them. Amazingly lack the ability to write up a contract that does not contradict itself, then proceed to bully my roommate and I for additional funds that we do not owe. Tried to take advantage of the fact that we were not from this country and tried mending the rules into their favor.

Abdullah Albannai, 07 Apr 2020
5

I was skeptical of Easiliving at first but overall we had a very good experience with the agency and the staff. Whenever we needed somebody to come out they were quick with assisting us. Over my 12-month tenancy, I spoke a lot with Ashleigh who was always very polite and helpful and I recently spoke with Carly who was the same. Upon leaving, we also received 100% of our deposit back. Thank you.

Becky Law, 02 Feb 2021
5

I have recently dealt with Carly at Easiliving, as a parent of a student who needed to leave the property. Carly has been fantastically responsive, supportive, professional and kind throughout a period of time where most people are trying to have a holiday (made sure everything was running smoothly and I was kept informed at every turn through Christmas break/covid restrictions). A genuinely lovely human with tenant's best interests at heart, thanks so much!

Carolyn Sims, 07 Jan 2021
5

As a Landlord I've used a few different letting agencies over the last 20+ years in North East. These guys (Luke, Marcus, Carly) at Easiling have easily been the Best. I don't leave many reviews, but I'm a huge believer in complimenting a job well done. I found this company to be very professional and gave a Great service & communication. Highly recommended - 5 Star Will continue to use your company. Thanks again Andy

Andrew Darbey, 12 Dec 2020

  • 10-20%

    Agent fees

  • 23

    Properties listed

  • £1,177

    Average asking price

Portland Residential

Portland Residential

17 Windsor Terrace, Newcastle upon Tyne, Tyne and Wear, North East, England, NE2 4HE

2
47 reviews
1

Wow! If I could give 0 stars I would. Called about a potential let, to be greeted by the most blunt, unprofessional man I've ever encountered at a letting agency. I'm glad it was gone as if that's how they treat prospective tenants, I wonder how they treat the tenants they already have. Very poor social skills!

Roxanne Conway, 29 Mar 2021
4

Good tenancy stuff

Harry Twigg, 11 May 2021
5

Portland Residential offers a great professional service. And the quality of amazing!

Athar Muhammad, 23 Nov 2020
5

Excellent service from Kamzul and the team

Paul Arnell, 20 Oct 2020
4

Worked 4 this company very well mannered & nice people who run it they have great propertys in & around Newcastle so give it a try yous will not b disappointed I am giving them 4 stars because I never give full ratings 4 anything are any1 👍 2 this company

Paul Straker, 15 Jul 2020

  • 10-20%

    Agent fees

  • 6

    Properties listed

  • £811

    Average asking price

Rook Matthews Sayer - Fenham

Rook Matthews Sayer - Fenham

380 West Rd, Fenham, Newcastle upon Tyne, Tyne and Wear, North East, England, NE4 9RL

4.2
46 reviews
1

Didn't sell my house. Really poor estate agents. It was a few years back and the agent probably has new staff. The property was in the market for quite a few years. If I was selling again would I use them definitely not.

kevin ryan, 27 Apr 2021
1

I normally don't leave reviews like this except it's serious. At last we found a property at another agent with incredible client service and a house value that coordinated the worth. We have been looking into properties here however after thorough exploitation with research and so forth prices do not add up. What's more we have experienced the female staff in that Fenham branch, impolite, lack field of knowledge and missing of fundamental client assistance abilities.

Mark Gray, 14 Feb 2021
4

All staff were always professional and helpful during the whole process. They were quick to respond.

Aanisah Zaman, 03 Jun 2021
5

Decided to put my first house on sale through Rook Matthews Fenham branch, amazing service from start to finish from the lovely team Steven, Emma, Stacy, Danielle Always friendly and supportive throughout the whole process. Very trust worthy and always going extra mile to provide the correct information and advice. Highly recommended!

Imy 2021, 25 May 2021
5

I have sold a couple of houses with this firm now and they have been very good right through out the process. A special mention has to go to Emma Pottinger who has been really excellent in every way. I would highly recommend them if your thinking of buying or selling. 5 stars from me

jason mirza, 02 Mar 2021

  • 10-20%

    Agent fees

  • 1

    Properties listed

  • £500

    Average asking price

HM Residential

HM Residential

38 West Rd, Newcastle upon Tyne, Tyne and Wear, North East, England, NE4 9PY

3
46 reviews
1

Very rude agents. Slow to respond to repairs. It took them ages to get the rubbish out of the property. I had to contact council after living with rubbish for more than 2 months. Presence of rats also taking long to completely sort out.

Funtime Paul, 23 Feb 2021
5

HM Residential have proved us with a great service. Great communication, Highly recommended.

Clifton Group, 09 May 2021
5

Had a very good experience with this agency. All staff were very helpful with all needs. Very responsive with any problems I faced. Zaffa who I dealt with on many occasions, was there to help and make good whatever came up in the tendency on two properties I was with HM residential. All very polite and respectful to me on every occasion.thanks very much to all, from myself and my wife.

David o'neill, 06 Mar 2021
5

HM Residential have been extremely professional with me. They've always been efficient and staff have been helpful in finding me a place to stay

Matthew S, 18 Nov 2020
5

One of the top letting agencies in my area Ive seen them deal with a varied amount of different customers, some who are rude and demanding yet they still stay calm and get jobs done. Some customers although i have seen are impatient and I applaud them to how they still keep going and manage to keep their customers happen. Obviously mistakes happen but some people are quick to write a review when they are angry but when the issue has been resolved not so quick :/

DJ “rizma” Malik, 04 Sep 2020

  • 10-20%

    Agent fees

  • 51

    Properties listed

  • £1,317

    Average asking price

Pro Lets

Pro Lets

235 Jesmond Rd, Jesmond, Newcastle upon Tyne, Tyne and Wear, North East, England, NE2 1LA

2.4
46 reviews
1

Office staff were professional but I was discriminated on the basis that I changed my name twice which 'didn't sit well with the landlord' even though I provided valid I.D documents and discussed the matter with Richard on the phone somehow changing your name twice is a cardinal sin according to the landlord. Absolutely disgraceful!

Jonny Hicks, 01 Jun 2021
1

Talked to Richard Fitzgerald on the phone. He was extremely rude and non responsive. I called to ask if I can view a place they offering and he straight up said no. I said, that I am interested in the property but can't decide without viewing the property and he said 'lets leave it at that then'. I asked would the landlord be willing to extend the start date from 1 week because that is when my current tenancy ends, and he said 'no.'. He was going on about other people interested in the property and I didn't feel like he wanted to sell the place. Extremly rude and not recomended. Sounded like a scam imo. And reading these review of current tenants, no wonder they are not allowing any viewings. I would stay away.

Sagar Kale, 17 May 2021
1

Probably the worse estate agent. They rented out an upper flat without carbon alarm or fire alarm. Couldn't view the property due to covid. Place was filthy. Shower leaking. Keep away from pro lets.

Tolly, 03 Mar 2021
1

first of all doesnt answer his phone and also very rude.

Dennis Desouza, 18 Feb 2021
1

Pro lets worker Richard: This man is unprofessional and rude. During a visit to Pro lets I was speaking with a separate member of staff (not Richard). During our conversation, we got interrupted by Richard in an extremely harsh tone preaching his own agender. Richard just seemed to let his anger out on us then leave the building. It was embarrassing to see a grown man not know how to control himself then abandoning the office. Property maintenance: Three weeks without heating/hot water after the report was made. A leak in our kitchen roof during winter for over 6 weeks after the report was made. An open pipe connecting to the toilet for over 3 weeks after being reported. A hoover not being provided at a student property leading to dust allergies being triggered and dirt build-up. Deposits: Deposits are put given to DPS, which is a third party company that holds deposits during a tenancy. The only problem with this is Pro lets sends the money to DPS in the first place. Our house gave Pro lets £1280 plus for a deposit. Pro lets then only transfer DPS £400. What happens to the other £880? Well at the end of our contract the landlord agreed for our house to receive the full £1280 plus back from DPS, then to find only £400 had been deposited. This then was a problem for both the landlord and tenants, £880 missing. All tenants had to go to there banks and get full statements providing to the landlord Pro lets had taken a deposit of £1280 plus. This then leads to the landlord having to cover the £880 of missing money out his own pocket. This is the last we heard of the situation.

Ell, 27 Jul 2020

  • 10-20%

    Agent fees

  • 9

    Properties listed

  • £833

    Average asking price

Thrower Stone

Thrower Stone

163 Alexandra Rd, Gateshead, Tyne and Wear, North East, England, NE8 1RB

4.6
45 reviews
5

Excellent process to renting a new flat.

Elaine Watt, 01 May 2021
5

Have dealt with Malcolm at Throwerstone. Great Customer Service and attention to detail. Gets the job done!

Yisroel Kornbluth, 16 Dec 2019
5

I currently let a commercial premises from Thrower Stone. Nothing is ever too much trouble for them and they are very knowledgeable and only a phone call away if we have any questions. 100% Reccomend! Thank you!

Scott Hawdon, 05 Apr 2019
5

Thrower Stone are absolutely amazing, they provide a great service and are much more than a landlord, they are so helpful and understanding. Shelley the maintenance manager is an absolute super star, a real asset to the company and is always so polite, friendly, knowledgable and always prepared to go that extra mile if needed. Couldn’t recommend them enough, thank you so much!

Sarah, 05 Apr 2019
5

I have rented a property from this company for many years and found them extremely helpful and easy to deal with. Over the last few years I have mainly communicated with Shelley from Thrower Stone. I can’t say enough good things about her. Whenever I have had any issues with my property she has managed to resolve them very quickly. She is extremely professional and helpful. An absolute credit.

James, 19 Feb 2018

  • 10-20%

    Agent fees

  • 8

    Properties listed

  • £421

    Average asking price

Letsafe

Letsafe

57 Park View, Whitley Bay, Tyne and Wear, North East, England, NE26 3RL

4.8
43 reviews
1

What an awful experience. Rang up to view a property, was asked to fill out an application first. Then told we couldn't have a viewing as the landlord didn't accept pets at all. Contacted the landlord directly 2 weeks later, who told me they were absolutely fine with us having pets. So rang again. Got a snotty attitude from Letsafe. It seemed more important to them they find out how I contacted the landlord. The question should be, why did I have to? Because of a blanket no pets policy the landlord didn't even know about? No apology offered from Letsafe. Booked a viewing, went, was told if we liked it to apply which we did within 2 hours of receiving the application. We were then told the next day it had been let! What an absolute waste of our time! Had it not been for the lie about pets being allowed we would have viewed & applied 2 weeks earlier. If I were a landlord I'd avoid them at all costs, they clearly have their own agenda passing up tenants before even presenting them to the landlord so they can collect more fees from them for finding tenants! All the meanwhile landlord is not only paying fees to them but council tax etc for an empty property. If I see a property in future let by Letsafe I'll be avoiding completely and any friends & family looking to rent will be warned of the same. If this is how you conduct yourselves I can only be thankful we never entered into a contract because from the word go you were completely unprofessional to deal with. God only knows what the tenants go through.

Milhouse Van-Houten, 02 Apr 2021
1

If I could give zero stars I would. Rented a place with this lot last year and I had nothing but bother from the start. Happy to take months in advance up front but did nothing in return other than fleece me for money. Do not rent through this agent as they tell you nothing but lies. Not bothered at all about tenants being happy.

James M, 15 Jan 2021
5

LetSafe provided an impeccable service to me and my family. We needed a house quickly and the team went over and above to make it happen for us. I will be renting my own house through Letsafe. Very very good.

John Sutcliffe, 01 Apr 2021
5

Sean and his team have been wonderful. Everything done promptly with clear communication at each step. Such a massively different experience to every other agency we tried. And a proper policy for pets. Lettings done properly.

James Malthus, 07 Feb 2021
5

Joanne and Sean. 2 angels at letsafe. They helped us to find the property we loved. Thank you so much guys. You really make letsafe a unique place to look for and find your new home. Thank you so much from Alessandro and Selma. You guys are truly amazing and provide an outstanding professional service

alessandro nunziante, 05 Sep 2020

  • 10-20%

    Agent fees

  • 10

    Properties listed

  • £604

    Average asking price

Wilson Defraine

Wilson Defraine

26 Tyne View, Lemington, Newcastle upon Tyne, Tyne and Wear, North East, England, NE15 8RA

4.5
42 reviews
1

Zero communication or attention to the sale once property had gone on the market. Sporadic responses to attempts to contact. 10 weeks lost on the sale of our house. Avoid

L C, 24 May 2021
5

Excellent service, very knowledgeable staff I would highly recommend this letting/estate agent.

Steve Bell, 06 Apr 2021
5

Very pleased with the service I received from Wilson Defraine. I engaged them to handle the sale of my parent’s house and (since I don’t live in Newcastle) they had to deal with any problems and conduct all of the viewings. They did this very professionally, right through to the eventual sale and exchange. I wouldn’t hesitate to recommend them.

Gavin Raine, 04 Mar 2021
5

Nichola was amazing throughout our full rental process, she was quick, responsive and ensured she did her best to get us into the property. It is never easy moving home, but Nichola and the team made it less stressful, we are now settled in our new future home! Thanks so much to all the team!

Peter Gleeson, 30 Jan 2021
5

I have had a tenancy agreement through Wilson Defraine since June 2020. From the very first meeting with their staff I was hugely impressed with how helpful they were, especially during a very difficult time with COVID19 restrictions. Kelly in particular has been amazing. During my time renting a property through Wilson Defraine I experienced an issue with the boiler. I reported this issue to Kelly and within 3 hours an engineer was there and fixed the issue. I was hugely impressed with this customer service and she is a credit to the business. 5 star service and I would highly recommend them in future!

Peter Cullen, 26 Nov 2020

  • 10-20%

    Agent fees

  • 7

    Properties listed

  • £641

    Average asking price

Sunderland Accommodation Services, Sunderland

Sunderland Accommodation Services, Sunderland

21 North Bridge St, Monkwearmouth, Sunderland, Tyne and Wear, North East, England, SR5 1AB

3.8
41 reviews
5

When ever I call them , they always sort my problem with in a few hours ,very good and nice people . recommended for every one

Ruki 2000, 12 Mar 2021
5

Needed accommodation for work. Very helpful group of people. Professional. Clean warm place. Made my time trouble free and I would recommend them to anyone looking for a place. Covid safe and put parameters in place to help out during the pandemic.

Waqaas Khan, 06 Feb 2021
5

Affordable accommodation for students. You can always trust this service.

Maureen Victor, 21 Jan 2021
5

They are the brilliant people.

Murtaza Syed, 19 Jan 2021
5

Amazing staff. Very helpful and understanding.

Rachid Khoumikham, 04 Nov 2020

  • 10-20%

    Agent fees

  • 14

    Properties listed

  • £581

    Average asking price

Jack Harrison Estates

Jack Harrison Estates

162 Newton Rd, High Heaton, Newcastle upon Tyne, Tyne and Wear, North East, England, NE7 7HP

5
40 reviews
5

I have let a property through Jack Harrison and also completed a sale and the service I have received throughout has been excellent. The whole team are very proactive, helpful and efficient and have made the process very easy. I would absolutely recommend them.

Amelia Hudson, 09 Jun 2021
5

Fantastic service from Jack and his team. Rebecca was especially efficient and kept us up to date with everystep of the house move. Thoroughly recommend.

Alisa Noble, 30 Mar 2021
5

I recently had a property for sale with Jack Harrison Estates but had to withdraw due to a change in circumstances. However, I can highly recommend the service I received from the Jack and team. They kept me informed throughout the process all viewings were handled perfectly with feedback received promptly. Anyone looking to sell or buy a property look no further! Thanks

Thomas Burn, 14 Mar 2021
5

I couldn't have ask for more from Jack and his team - a truly personal service. From start to finish, the service was a great combination of friendly and extremely efficient. Everything from valuation, viewings, summary of offers and actual sale was done extremely well and without any delays. Jack gave great advice along the way and the rest of his team were equally good. 5/5 without question.

Darragh, 23 Jan 2021
5

We had our home in High Heaton on the market with 2 other Estate Agents before moving to Jack Harrison estate agents. Within 2 weeks we had accepted an offer. It was a complex sale with a chain of 3 properties to complete and I honestly do not think we could have pulled it off without Jack and the team. They were so proactive, working between us and the buyer - gently reminding us and patiently steering us through the complexities. Allowing us to finally complete on our dream home. It has taken me too long to write this review but I could not fault Jack and the team. They made what seemed impossible possible ! Thank you !!

nichola dean, 01 Oct 2020

  • 10-20%

    Agent fees

  • 1

    Properties listed

  • £595

    Average asking price

Pattinson - West Road

Pattinson - West Road

158 West Rd, Newcastle upon Tyne, Tyne and Wear, North East, England, NE4 9QB

4
39 reviews
1

Promote gazumping. Be careful before buy any house from them. Make an agreement with them and seller before spending money for survey and legal fees. Pattinson agents don't care about your efforts and money.

IZ, 12 Mar 2021
4

The staff of Pattinson Estate Agents were very professional from first being instructed to sell our property to the completion of the sale. Special thanks to Darren who produced an excellent video showing both the property and garden at their best. Also thanks to Sheila and Nieve for their administration skills in making appointments to view ,providing feedback and being quick to respond to any queries raised. Very good value and quality of service. Would definitely use again.

John Stephenson, 24 Jun 2021
5

Excellent, warm and welcoming attitude from Sheila Brannen. We could not be happier with the service she provided. Sheila knew exactly what type of property we were looking for and kept us updated with any new property on the market that matched us.

babor hosen, 16 Mar 2021
5

Sheila Brandon is the best she's always managed to get me the properties I need, .eveey property I own sheila has put forward to me. Good on you Sheila you deserve promotion.n xx

SHANELLZ, 10 Mar 2021
5

I recently sold a property via the West Road branch. The service given was professional, efficient, informative and prompt. I would highly recommend using this estate agents. A special mention for Darren and Neve who were very friendly, supportive and greatly assisted in the smooth transfer of the property. Many thanks to all involved.

Helen Spencer, 16 Feb 2021

  • 10-20%

    Agent fees

  • 7

    Properties listed

  • £705

    Average asking price

Your Move - Crawcrook

Your Move - Crawcrook

22 Main St, Crawcrook, Ryton, Tyne and Wear, North East, England, NE40 4NB

4.7
37 reviews
3

Staff here are helpful enough but I have had issues with the head office staff or the call centre. In my time that I have been a tenant, had no issues. Ending the tenancy was a tough process. I recommend being very specific when communicating via email as assumptions were made on my behalf. Again, I have to stress that it's not the local agent that has let me down.

D Wright, 23 Jan 2020
5

We would like to thank the girls from Your Move in Crawcrook for all the help they gave us with our recent house purchase. They went above and beyond to make the process as painless as possible, always there with friendly advice and nothing was too much bother for them. Thank you so much Katrina for putting up with all our phone calls all the way through the process, we really appreciated all you help and guidance.

Ian Kirkpatrick, 12 Apr 2021
5

Concluded a sale and the staff were first rate. Very accommodating for viewings around my work schedule, very helpful with all queries between myself and the vendor. Would recommend the Crawcock team. Thanks again, Matt

m dobson, 20 Feb 2020
5

Massive thank you to Suzanne for all her help😀, Leanne and Katrina have been amazing throughout and nothing was a bother. They have all been so helpful and made my experience a good one. Don't fancy doing it again though! 🤷‍♀️. Thank you for all your help!!😀😀😀

karen newton, 11 Feb 2020
5

Leanne, Katrina and Denise and fabulous team were amazing and worked so hard in our recent sale. They were always there when I had a query via e mail and kept in touch with my dad via telephone and made sure we were kept up to date with the whole process every week. We certainly highly recommend amazing Your Move!!!! Thank you for all your hard work we really appreciated it!! You are all a stars!! 💫 and you all made our dream come true!! Xxxxxx

Jules Pattinson, 21 Jan 2020

  • 10-20%

    Agent fees

  • 2

    Properties listed

  • £460

    Average asking price

Karbon Homes

Karbon Homes

Number Five Gosforth Business Park, Park Avenue, Newcastle upon Tyne, Tyne and Wear, North East, England, NE12 8EG

2.8
36 reviews
1

Worst place live in byker karbon homes only Interested in getting rent and housing officer waste time does nothing complain about music arrangement police been out load times recorded Music and after 6 Months still nothing try move but get put on D list l would not have anyone live here

gordon wilkinson, 15 Jun 2021
1

They are not helpful at all

Mohamed Osman, 28 May 2021
1

A disgusting company and give me YHN and over this company and i inherited them when they took over Byker Trust and give me YHN any day

Steven Fountouris, 14 Apr 2021
5

Just a slight problem but it is resolved now.

Raymond Wright, 27 Jun 2021
1

Worst place I've lived had repair guy come out try to blame me told me keep my windows open as I have beown spots on my ceiling my toilet is old and has week flush my bathroom floor has dents in it was told I'd have to fix that I've only been here few month and it sucks

paul miller, 14 Apr 2021

  • 10-20%

    Agent fees

  • 11

    Properties listed

  • £418

    Average asking price

Carousel Estate Agents

Carousel Estate Agents

212 High St, Gateshead, Tyne and Wear, North East, England, NE8 1AQ

4.2
36 reviews
1

I moved into my house on the 1st of April. I love the house I really do. Everything in the office was nice and friendly when i got the keys... perfect! I was pre warned the toilet needed repairing. I accepted that. What i didnt realise tho was it would take over 2 weeks and even now it takes 3 flushes to get rid of my breakfast. Also my main oven has never worked I told them about this straight away and from the 1st of April untill this day its still not fixed. They even had the cheek ask me to take measurements of the kitchen to see what would fit. I work to pay my rent I don't do my job and other peoples. It's been over 4 weeks since I've had any word from them about the oven. Nice people face to otherwise useless. (I dont do things like this normally)

Mark Jones, 26 Jun 2021
2

I used Carousel estate agents to sell my house. Told me about the 1% commission they charged and made a huge deal about this. Never once mentioned that this didn't include VAT. So my house sold, and I was charged 1% + VAT which I wasn't expecting. They are very misleading when they are talking about how much commission etc is. So just make sure you know all the small print!!!

Sara Jamieson, 04 Jun 2021
5

Small but mighty - that’s how I would describe this company and boy were we lucky to find them. Highly recommend, their Customer Service is top notch. They helped us find a rental, when we lived 4000 miles away in USA and moved last summer in the midst of Covid. Liz was absolutely first class. Having met Jonny too who is spot on with the needs of renting, it makes me wish we had found this company to rent out our house before we moved to USA. The company we did use cost an arm & a leg but were so so poor, in comparison to Carousel. Brilliant from start to finish. A huge thank you ⭐️⭐️⭐️

Shortclip POTATOMEMEZ, 24 Jun 2021
5

They've been great so far. Happy to help, and will put the effort in to go out of their way to help. Repairs are taken care of quickly and to a high standard, reasonable requests are accepted and questions answered properly.

Lapos Lazulia, 03 Dec 2020
5

Great they sold my house within 24 hours.. they were so helpful with anything we needed and informative.. definitely recommend

Ashley Johnson, 17 Oct 2020

  • 10-20%

    Agent fees

  • 11

    Properties listed

  • £613

    Average asking price

Your Move - Whickham

Your Move - Whickham

Bishop Court, Front St, Whickham, Newcastle upon Tyne, Tyne and Wear, North East, England, NE16 4JQ

4.9
36 reviews
1

Absolutely rubbish service. First property viewing no agent showed up - I waited twenty minutes. Another property advertised with them that I arranged to view (reluctantly because it was with this agency!!) No-one was home when we went round at our pre-arranged time. The third one (I know I should have given up then!!) We arrived to be told the property had been sold and the owner had instructed them to cancel our viewing which your move whickham hadn't bothered to do. Avoid this agency!

Frankie Gray, 28 Aug 2020
5

I can highly recommend Your Move Whickham, I have used them twice now and they have been brilliant both times. Very responsive and proactive. They out shine any other estate agents I've had dealings with by a country mile.

Peter Lowe, 11 Jun 2021
5

Been renting for years through different companies but Your Move Whickham is the first one that has made me and my partner feel like we are at the centre of their process. All the staff are so helpful & friendly, and a big thank you to Bethany for sorting it all out with a quick turn around

Dan Bloomfield, 01 Apr 2021
5

Great experience at your move Whickham with Bethany and the team . Found me a great Tennant for my prpperty within a week. Very happy with the whole experience. Thanks very much . Anthony

Living Stones, 06 Oct 2020
5

Me and my partner recently moved into our first home together that we found with the help of YourMove. We were dealt with very professionally and couldn't be any happier with the service we received. 100% reccomend them.

Lucy Henderson, 06 Oct 2020

  • 10-20%

    Agent fees

  • 1

    Properties listed

  • £695

    Average asking price

Platinum Lettings

Platinum Lettings

82 Blacker Rd, Birkby, Huddersfield, Tyne and Wear, North East, England, NE8 4DP

3.1
36 reviews
1

Disgusting service. DO NOT RECOMMEND 0 STARS

Leona Barclay, 18 Jun 2021
1

Worst letting agency ever.Bad service and they don't respect people. They just shout at customers and don't respect anyone, and their prices are too high.

Aaaa Bbbb, 28 Mar 2021
5

Great people very helpful. Ideal place for letting houses or renting.

Zulfiqar Ahmed, 14 Apr 2021
5

Brilliant place plenty of properties , just dont rush into any contract take your time as they are not 100 percent with everything

barrie fisher, 06 Mar 2021
5

Have always had good service from Platinum, they have managed and let a number of my properties for a few years and I have never had any issue with them. Friendly and always available for advice as well as helping finding the right tenant and keeping properties in good condition.

Rehana Tariq, 07 Sep 2019

  • 10-20%

    Agent fees

  • 2

    Properties listed

  • £531

    Average asking price

Hackett Property

Hackett Property

lynas house, Athenaeum St, Sunniside, Sunderland, Tyne and Wear, North East, England, SR1 1NA

3.7
35 reviews
1

Very, very bad service, serious discrimination, international students do not choose, you will be very regretful, when you pay the rent after you will not help you do anything, when you ask questions, they will only say that they do not know, there is no way!! Bad company!!

Guojun Liu, 07 Jan 2021
5

Very helpful agents! Professional and friendly services! Thank you!!!

stella zeniou, 20 Apr 2021
5

One of the best real estate agents In Sunderland! Impeccable service and understanding of the customer's immediate response!!!!!!!! Keep going ladies !!!!!

Julia Andreou, 20 Apr 2021
5

Hacketts were recommended to me by a contractor, I was looking for an agent to find tenants and fully manage my property for me! I wanted a local agent that is experienced in letting to students. I had Brendan come round to see the house and for him to tell me about hacketts and for me to tell him what I’m looking for! Brendan is a nice guy and very knowledgeable! Within a couple of days the house was advertised on various platforms And was fully let! I would recommend any landlord looking to let their property out to use hacketts because they are active and communicate well!

Kevin Helliwell, 22 Sep 2020
5

Superb letting agents. Properties have very few void periods, very few problems with tenants and pretty much no hassle for me as the landlord. Everybody wins - sign of a great business! Would highly recommend Hackett Properties as both estate agents and letting agents.

Kate Roxburgh, 20 Sep 2020

  • 10-20%

    Agent fees

  • 97

    Properties listed

  • £1,422

    Average asking price

Armstrong Estates

Armstrong Estates

6 Laburnum Terrace, Ashington, Tyne and Wear, North East, England, NE30 1SE

4.5
35 reviews
5

Good communication from Dean and any issues dealt with promptly

Peak access solutions ltd, 24 Aug 2020
5

We are new landlords and chose Armstrong Estates as our property management agent.The service has been truly outstanding - you get what you pay for. All the staff have been courteous, efficient, rapid and for us newbies they explain and advise everything clearly.

Neil Scott, 26 Sep 2019
5

I have never used a management company to look after my rental properties. After a string of unsavoury tenants I decided to give Armstrong estates a try. To my delight I have found the perfect for my needs ! The stress In finding good tenants and making sure the financial side runs smoothly is more than worth the fee. my tenants have also commented on what a great and helpful team Armstrong estates are ! 5 star from me

Colin Fitzpatrick, 17 Sep 2019
5

Just used Armstrong Estates for the first time, I have to say that the whole team were very helpful, efficient with a quick turn around selling and finding me a home. I would highly recommend using Armstrong Estates!! Thanks to Dean and his amazing team🥂

Ray Abdulla, 07 Aug 2019
5

Would just like to leave this review as its well deserved. The whole team here deserve a massive pat on the back, always happy to help and couldn't be more plesant on the phone or in person, nothing is ever too much trouble. Thanks guys you have a massive loyal customer here always

Shaun Robe, 07 Aug 2019

  • 10-20%

    Agent fees

  • 3

    Properties listed

  • £417

    Average asking price

Swayes Estates

Swayes Estates

14 Hadrian Rd, Newcastle upon Tyne, Tyne and Wear, North East, England, NE4 9HP

3.5
31 reviews
5

Very family & business oriented business

Jaman Mohammed, 26 Jan 2021
5

Absolute brilliant. Can't thank Swayes (and Ihsan in particular) enough for helping me and my partner move house. They were helpful, professional, accommodating and the house is immaculate. They were immensely thoughtful and switched on due to social distancing measures in place as we were wanting to view and move, and they put health and safety first and provided a professional service from start to finish and were always on hand to answer questions. Thank you!

Si Beckwith, 27 Apr 2020
5

Always pleasant to deal with, and very accommodating when arranging viewings after I had given notice to vacate. Didn't raise any dodgy claims to take anything from deposit, unlike many of the less reputable Lettings Agents out there (for which I feel very lucky!). Liam and John were particularly helpful, even offering to drive me back to work after having dealt with viewings or needing to visit the Swayes Office during my lunch hour, saving me a taxi fare. Thank you, Swayes!

Jack Hindmarch, 11 May 2019
5

Rented a flat through Swayes estates and had no problems! It was a speedy process and Liam the estate agent is great and helped me a lot even by coming to the property with me on moving day ☺️ Would recommend

Maisie Shipley, 04 Feb 2019
5

Great people, extremely helpful and professional. Answered all our questions in detail and found us a good place to rent. John especially, the property manager, was exceptionally friendly and helped us immensely, with our first time in the UK jitters!

Achilles Konstantellos, 06 Oct 2017

  • 10-20%

    Agent fees

  • 24

    Properties listed

  • £803

    Average asking price

Property Stop Lettings, Sales & Management Limited

Property Stop Lettings, Sales & Management Limited

12 Kingsdale Business Centre, Regina Rd, Chelmsford, Tyne and Wear, North East, England, NE2 2LY

3.9
31 reviews
1

Communication issues and misleading. Upon ending my 9 year tenancy with Property stop i was not contacted to be informed of the end of tenancy procedure. I had to email property stop to ask for the relevant information on how the landlord expected the property to be left. The email response from property stop was as follows "You need to ensure the property is returned clean and tidy. Its not essential to use the services of a professional cleaning company but if you plan to undertake the work yourself it would need to be done to a good standard. Whilst the owners are having work conducted after you leave i would still suggest you leave it to a good standard before handing over the keys" I then left the property in a "good standard". I cleaned all surfaces, hoovered, got rid of all cobwebs, filled any holes we had made and also filled in holes left by the previous tenant (a big hole caused by the front door hitting the wall), disinfected the whole place and left it in what i deemed as a "good state". Upon the end of tenancy inspection, the landlord has decided that my cleaning is not good enough, even though he plans to undergo lots of work in the property, and has decided to ask property stop to charge me for a full end of tenancy clean. The issue i have is that property stop clearly told me that this was not necessary to undergo a professional clean and now i am being charged for their mistake which i deem to be unfair. I have tried to communicate with property stop but they have emailed me saying they refuse to take my calls. I left another google review about their services and was contacted by Stuart telling me of his disappointment with my review, he believed that i was being misleading to any future clients and that my words would impact his business so he threatened legal action against me and my partner by way of trying to silence us. I am still trying to get him on the phone to have a personable conversation but he is refusing to take my phone calls still. I understand that the landlord is the person trying to charge me for the cleaning fees, but my 1* review is a reflection of property stop's unclear instructions, refusal to take my phone calls, threats of legal action and informing me that i didn't need to have a professional clean on the property, when i did.

Katy Jackson Vocal Coach, 11 Jun 2021
5

I've been a tenant with Property Stop for 5 years and they have always been 100% reliable and quick to respond to any queries. An easy 5 stars, highly recommended.

Matt Poole, 17 Jun 2021
5

We switched to Property Stop to act as our Management Company for the small block of flats I live in over 3 years ago and they have been brilliant. Mark and the team have provided a first class service and I can’t fault them. They are trustworthy, reliable and act fast if anything needs to be done and are always on hand. I would highly recommend anyone looking for a new management company to switch to these guys. It’s the best thing we did as a small block of flats and we have not been disappointed. A big thanks to Mark and the team for everything so far. Happy customers who will continue to use your service for many years to come no doubt.

Rachel Clarke, 26 Jan 2021
5

Property Stop are a fantastic company for both landlords and tenants. They are very transparent. No hidden cost or nasty surprises! I have rented out properties for many years. Property Stop are the best company I have used! They do exactly what they say they will do when you sign up.. great communication,any maintenance issues for both tenant and landlord are sorted promptly and you are updated at all times. The team are Always so friendly and helpful nothing is a problem. Highly recommend! Thank you, great team!

T Frost, 29 Dec 2020
5

I rented out my first apartment through Property STOP and I couldn't be more happier with the service they provided me through the process and keep providing. They are always very helpful through the phone and by e-mail as well, also very quick to answer. I've been in touch with Charlotte and Esme, both ladies very professional and helpful all the time. When I went to pick up the keys, I didn't have to wait, I only spent there a few minutes, I felt safe in their office, everybody kept their distance and worked smoothly together. I even got a welcome box, full of treats which was very sweet I think, I was very grateful. I can only recommend this company, if you're planning to move house. Thank you again, and keep up the good work!

Emese Széles, 01 Dec 2020

  • 10-20%

    Agent fees

  • 21

    Properties listed

  • £1,786

    Average asking price

Good Life Homes (North East) Limited

Good Life Homes (North East) Limited

46 Windsor Terrace, Sunderland, Tyne and Wear, North East, England, SR2 9QF

4.1
30 reviews
5

Excellent sales and Lettings agents. Very friendly and helpful. Always great advice and always happy to get things sorted. I would highly recommend anyone to Goodlife to buy a home or rent it out, you won't regret it trust me.

bradley davidson, 22 Apr 2021
5

Excellent service .. nothing was a problem, any issues dealt with professionally and promptly. Thanks Joe

Angela Hughes, 14 Feb 2021
5

All staff helpful and will go that extra length to help thank you

Jennifer Rice, 13 Jan 2021
5

Highly recommend good life homes,recently used them for selling my property and buying another,1st class service from dean,gina and all the team at goodlife,keep up the good work..

Paul Robinson, 08 Dec 2020
5

Amazing, knowledgeable team who couldn't so enough for us. Sold our house very efficiently and kept us in the loop the full time. Would definitely use this agent again.

Debbie Williams, 02 Dec 2020

  • 10-20%

    Agent fees

  • 9

    Properties listed

  • £511

    Average asking price

Reeds Rains - Chapel House

Reeds Rains - Chapel House

The Shopping Centre, 6 Hillhead Pkwy, Newcastle upon Tyne, Tyne and Wear, North East, England, NE5 1DT

5
29 reviews
5

We are very happy with the service we have received. The staff are very friendly and helpful and we have been kept informed of how things are progressing. They always respond promptly to any questions we have had. Would certainly recommend them.

Ann Foster, 18 Jun 2021
5

Many thanks to Jemma and Paula, offer made on first day of sale!

Christine Pyle, 17 Jun 2021
5

We have been in touch with Reeds Rains throughout our house-buying process and they were great from beginning to end. They responded to me quickly with great attention to detail, and they were able to advise me as a first time buyer when my solicitor was being enigmatic. Not only that, all the staff just seemed to be very friendly and willing to help, so that always scores points. Thank you for everything!

Brandon Murdock, 24 May 2021
5

The girls in this shop deserve gold medals for the fantastic service they gave when my elderly mother ( who is mostly deaf) sold her home. The girls all went far and beyond in helping via regular telephone contact, txts and home visits offering reassurance when needed. Can't thank all the girls at Chapel House office enough. Would recommend them highly. Thanks so much ladies.

Trudy Barratt, 12 Dec 2020
5

Reeds Rains Chapel Park were outstanding from the start. Allison carried out the valuation, took fantastic photos which showed the property to its full potential and completed the write up to a really high standard. Since then we’ve been amazed at the effort Allison and Paula put into selling our property and we sold our house in the first week!!!! I would highly recommend using Reeds Rains if your planning to sell a property. The sellers dashboard is a brilliant tool to give an idea of how many views online your property has received and for receiving updates relating to the sale.

Sonny Horsley, 02 Oct 2020

  • 10-20%

    Agent fees

  • 1

    Properties listed

  • £495

    Average asking price


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Mashroom is an appointed representative of Adelphi Insurance Brokers Ltd. Adelphi Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Their Financial Services Register number is 594620, with permitted business activities being introducing, advising, arranging, dealing as agent, assisting in the administration and performance of general insurance contracts and credit broking in relation to insurance instalment facilities. You may check this on the Financial Services Register by visiting the FCA’s website, register.fca.org.uk or by contacting the FCA on 0800 111 6768