10 letting agents in Cranbrook

Nice to know my landlords happy with this agency while his tenant is not. Where to begin... *deep breath* RightMove and Portico listed the rent as different amounts, only varying by £5, fine. Once I was offered the property over the phone the price increased again by £5 p/m - false advertising weird. Portico then expected me to pay the full works (rather than the holding deposit) before SEEING let alone SIGNING a contract. They went on to tell me this is ‘normal’ and it’s a ‘standard agreement’ despite their website saying the polar opposite. Raising this then meant I had to wait for this to be relayed to HR to ‘see what they could do’. With 2 weeks ahead of my move-in Portico asked me to move in a day early, granted. That would have been a reasonable request if my boiler wasn’t broken for three days and the intercom actually worked. All of which should have been picked up on while carrying out the ‘Check In’ document. Beyond that, the property was advertised as furnished but no furniture was ever seen until hours AFTER I had moved in which, surprise surprise turned out to be unsuitable. I had been vocal throughout and asked to see furniture on MULTIPLE occasions, each time the goalpost was moved. Day before my move I was told to collect keys five hours after the original set time ONLY because I was following up on furniture for the umpteenth time. There was no regard for my arrangements whatsoever and I was treated like an afterthought rather than a tenant . Lewis, the agent that had shown me the property had told me this landlord had many properties so I could not understand why I couldn’t be shown furnishings from archive. Following all of these issues on a bank holiday might I add, I emailed the agent and the reply was literally a one liner, utter apathy. Days later, I visited the branch to discuss this all with the Manager Rash, also a waste of time. He seems to be as effective as a bobblehead. I've been waiting on a callback for a month and counting despite him agreeing and deeming it reasonable. I have not bombarded Ilford's office with calls or emails, I bypassed them to ensure Head Office were aware. Slow and selective responses were received. All of the furniture has been returned but they see no reason for the price to change down to their staffs negligence. They still stand by there being no actual remedy and there are still things left ignored. Only Lord knows who my Property Manager is now as I'm receiving emails from Walthamstow's branch despite being walking distance from Ilford's. All I simply ask is that people do their job and deliver services they claim to be capable of. Pathetic and unaccountable company, they make Complete Prime Limited look like saints. Advice: Be vigilant as my contract nor check-in listed the property as “furnished”. Credit to the Landlords handyman Tony, who is AMAZING and the only reason for the star (because 0 isn't an option).

Mr Calder and Mr Athanasiou completed the procedure of renting out my flat in such a professional attitude. They found the most perfect tenants and I have not got a bad word to say. I recommend.

I am pleased to say Portico Ilford gave me a 5 star service when selling my flat. From start to finish, they were so professional and got it sold in such a quick time. Thanks guys!

5 stars for Portico agent in Ilford. Lewis and Chris were lovely, thank you to both of them for assisting me with this perfect flat.

Christos helped us with our search for a flat to rent in October, 2020. He was very attentive and understood what we were looking for right away. He showed us several properties that were excellent matches for our search. He kept an eye on the market for us, giving us the first viewings on new properties. We ended up renting something else but I could not recommend him more. Finding a nice home to rent in London is always challenging and Christos made it a great experience for us. I will definitely work again with him and this company in the future.

Just bought a home from Payne & Co. Always responsive, throughout the 5 months of engagement from viewing to completion, I have found Humza and Payne & Co to be always responsive, when many other estate agents are cutting staff and reducing service quality, Payne & Co have maintained the highest standards of service. Phones answered almost immediately or called back promptly. Humza has been very helpful with all questions and queries, providing honest and straight forward feedback and ensuring the sales process progresses smoothly. Would highly recommend and if I have a property to sell, I would absolutely use Payne & Co - knowing that my potential purchasers will get a high quality service.

I purchased my first home through Payne & Co and I couldn't be happier with the service I received. I worked with Humzah and I'm so impressed with his efficiency and professionalism. He made the process as smooth as possible from booking the viewing, managing questions/queries, cordinating between all parties and following through every step of the way. Throughout the process I was rest assured if anything was required from the Agent side, it would be handled swiftly and diligently. I will definitely be reaching out to Payne & Co again in the future.

Excellent from start to finish. Very good at initial valuation. Swift follow up and house very quickly on the market including all the internet platforms. Potential purchasers shown round and house sold within a week. Kept me up to date during the conveyancing process and always answered emails very quickly. If they said they were going to phone back they did. Overall an excellent and highly professional service and a very good company to deal with.

Great communication and knowledge throughout the process and the staff were very friendly and polite. Speedy responses and made it easy for us until completion, so happy to have used the right agent. A big thank you to the whole of the Payne & co. team.

The service provided by Ken and Mark and the rest of the team has been exemplary to say the least. Professional, helpful and above all honest. Strongly recommend this estate agent to anyone considering selling their property within the area.

A good service. Attentive and helpful to us as renters when we were moving into our new home.

Highly Recommend Hills Estate in Ilford. They were able to find us suitable tenants very quickly and communication throughout was excellent. Their fees are also very reasonable compared to other Estate Agents in the area. Special thank you to Uwais and Raz for all their help, who were both extremely professional. We would 100% use them again if we ever needed to find another tenant.

Very good experience with this estate agent; I dealt with a member of staff by the name of Raz who was extremely helpful and knowledgeable regarding the property I was interested in and I would highly recommend using this agency and Raz to anyone looking for a personalised experience and tailored service.

Haleena was extremely helpful and went through the whole process smoothly and got us our place extremely quickly. Always there to help out with anything and great customer service. Will definitely recommend to everyone looking to move to a new place, ask for haleena and she will definitely get you the place your looking for.

My husband and I had a great experience with Hills when moving home. Uwais was very helpful and made sure everything went smoothly. The welcome pack full of goodies is a really nice touch. Would recommend

Ideal Locations are amazing. Harpreet in particular dealt with my enquiry and her customer service skills are exactly what you want in someone dealing with properties. She was very professional, responsive, friendly, patient and extremely reliable. She is very knowledgeable and was able to quickly answer the many questions I had. I highly recommend Ideal Locations! Thank you Harpreet for all your help.

A great team dedicated to getting your property sold. Proactive and responsive with excellent communication throughout. Thank you!

I have been dealing with Ideal for a long time and never had any problems with them. Brilliant customer service Rent paid on time ! Very competitive priced services for landlords. I would highly recommend 👌

IDEAL location have been great in looking after my rental property. Harpreeet has been amazing when I had a problem with our boilers. She communicates well and kept me Informed of the works that was taking place. She very easy to approach and very friendly makes any situation easy to deal with, so thank you for your hard work.

Richard is an amazing hardworking and trustworthy agent. He was always friendly, reliable and extremely professional throughout helping us throughout our entire journey to sell our home. We struggled initially with larger mainstream agents who didn’t turn up on time, charged ridiculous fees, didn’t care and couldn’t find any potential buyers. Just as we we’re about to give up on hope, we found Richard who completely triumphed over all of the larger agents in a heartbeat! I would highly recommend him to anyone looking to sell their home and wants dedicated quality service - Thank you Richard we couldn’t have done it without you!!

Poor service, unprofessional rude staff. Unreliable with poor manors. The new staff employed could not be worse with no idea on whats what. I'd would never recommend this agent or site for anyone.

I used them as my agent in Margate for nearly 20 years. When Rosemary retired things started to deteriorate. Rent was going uncollected, repairs were being over charged for and i would have to beg to get money paid every month. I finally lost all patience with them when I authorised a fresh up of two flats which turned into 6k worth of work. When I inspected, the work was of low quality and some items had not been done. I changed agents and it was hell to get Regency to do a good handover. My new agent found out of date gas certificates and other missing paperwork. There is so much more. Regency used to be a really nice family run business but it is an really poorly run business now.

Great people and always helpful and friendly, would recommend their services

Best move I made only £200 total set up fee and did not get hit by extras unlike all the agents so well happy. The staff were great and explained all thoroughly and the welcome pack was informative and a nice touch as I have all the numbers of who to call in an emergency as well as having an issue with my boiler and Neil came out after 9pm on a Friday to sort it out for me .. Well done guys.

Very professional staff and I just can't believe how low cost they are compared to the other agencies in the area. I was made to feel at home and was assisted all the way by the very knowledgeable staff and felt totally relaxed and was never pushed into anything. Well done, the other agent's could learn so much from this agency.

Superb service, Tim really helped us. Smooth handover very efficient wouldn’t hesitate to recommend. Excellent COVID precautions in place.

Luke fairweather was brilliant at his job on motability, he was thorough in explaining everything we needed to know. We were very happy when we left the showroom with our MG HS

Just bought a new MG ZS EV. Due to some personal problems, the whole process was quite stressful. Thanks to the excellent service and support from Mark and Darius everything concluded with happy ending. Thank you once again.

Had a fantasying buying experience here. Moved over to an electric vehicle and it was an easy transition with Dariusz (sales manager) and Tim (sales exec). Friendly knowledgable team, easy test drive and faultless purchase! From enquiry to delivery in one week!!

Wife's Suzuki went there for a service and mot. Staff was nice, car was clean and ready on time. Price was reasonable!

Updated, See below for the original review which still stands, but a bit more info. as I was really interested in the property, so I thought I'd give them one more chance after a huge amount of calling up and bothering managed to arrange a viewing ( embarrassingly they were unable to provide any measurements of rooms so I ended up having to bring my own tape measure). Generally a bit of a shambles (which is not surprising given everything else) but the big thing I want to highlight in this review is they gave me false information as a potential customer claiming over the phone a house on the same street had sold for £50,000 more than it had (I checked) clearly trying to dishonestly inflate the value of the property they were selling.When I brought this up they just brushed it aside. *original review* I called up Chisti, two weeks before an advertised open house, I spoke to an agent who at first seemed professional polite and capable. He told me he would send details within a couple of days. however I heard nothing, in this time I was able to book and view multiple homes with no difficulty with other agents. In the days leading up to the open house date I called up the agent again and was promised repeatedly information would be sent there was still no sign. I called up on the day and was promised they would get back to be within 10 minutes nothing happened. Finally I waited outside the property at the scheduled time (arrived 15 mins early to be on the safe side) until 10 minutes after the open house was meant to start the agent didn't show up. Every attempt to call them up after the initial call (excluding the two points with a phone system failed and didn't connect me) I was met by agents on the other end of the phone who knew nothing about the property they were meant to be selling and were generally extremely unhelpful. The sad thing is the property looks really good and just the sort of thing that I was looking for so I suspect there's a fairly high chance they cost their client a sale. as someone in the middle of selling a property myself I really felt for the poor client who presumably thinks no one is interested in the house the trying to sell as Chisti can't arrange a simple open house. ultimately this only cost me a few hours of my time while I suspect this level of service is costing their client tens of thousands of pounds in not getting the best value for there property. After my experience I tried to contact them and make a formal complaint but again they were unclear and unhelpful This has been such a negative experience I probably wouldn't contact someone who was advertising through Chisti's as I was feel really morally conflicted about any of my money paying for one of their fees.

Good reliable and friendly. Did exactly what they said they would. No hidden surprise charges.

Supporting and always helping staff.