6 letting agents in Brockley

We chose Acorn on a friend's experience. Brendan did the valuation and negotiated the bidding very smoothly. They had potential buyers ready to view even before the house went to market which made it very swift. Dammy was our agent and managed what turned out to be a rather tricky and pressured chain very well and patiently under the time pressure of the stamp duty reduction deadline. He also managed me when I was getting quite unravelled with the frustrations of our onward purchase! We are very appreciative of their experience and professional approach in what is an incredibly stressful experience.

We have just exchanged contracts on our house sold by Acorn. Acorn have been very professional throughout. In particular our agent Dammy has been patient when required and always polite even when chasing us very firmly for actions we needed to take. i can recommend Acorn unreservedly..

I have just exchanged on the sale of my one-bedroom flat in Brockley. It took a little while to find a buyer but Jamal and the team at Acorn did a good job in a tricky market for one-bed flats. Once the buyer offered, they negotiated a good sale price with a shrewd buyer, and kept me informed throughout the process.

2 years ago I decided to leave home and rent a property for the very first time. My experience with Acorn was amazing. They were so supportive, explaining all the necessary steps I needed to take and showed me 1 bedroom flats that met my needs. I fell in love with one very quickly and was so excited to start my journey in my new place; which was nice and most importantly affordable. I renewed my tenancy after a year and am now moving out after 2 years. Thank you to the Acorn team for your support and thank you specifically to Junior and Adam at Acorn for supporting me along the way.

Dammy and the team worked hard to get the sale done quickly. They marketed the property well and they achieved my asking price. They were persistent in helping to resolve some unexpected problems. They were very attentive to my needs as well as those of the buyers. They did everything necessary to get an outcome that suited everyone. They are a great team and a pleasure to work with. I would definitely work with them again. Thank you.

Lazy, aggressive and incompetent We signed a six month tenancy with the agency in Crofton Park. A one bedroom flat with a garden SE London. Whilst waiting to sign the tenancy we had constant and coherent communication. The staff started by being very friendly and welcoming. Phone calls and emails to update us on communication with the landlord and so on. As soon as we had signed, paid the deposit and picked up the keys the communication stopped. We arrived at the property and work that had been agreed upon was not complete. We called, visited the local branch and emailed requesting them to do work/clear up after work they had done badly. We heard nothing. For two months we tried and tried to seek a resolution. The agent we had signed with had been fired. We then spoke with Jon but he quickly passed us on to Rob then to Paula in another office. All staff members all claiming it wasn't their department. We then got contacted telling us they had decided to do some work on the house and needed access to the kitchen, bathroom, garden and bedroom. That 2 or 3 men would be working at the house for two week or potentially longer. They didn't ask if it was ok with us. They called just to let us know and ask if we wanted the work to start Friday this week or next. . We insisted they must wait. Our tenancy had only 3 months left but they insisted it had to start this week or the next. This is during the COVID-19 pandemic and they offered us no alternative accommodation despite us working from home and not being able to use the kitchen or bathroom for an indefinite amount of time. We were very upset and had to seek legal advice to block them from going ahead with the work. When I informed them I had requested advice from a property solicitor they finally backed off. We then asked them again if they could do the work that we had been requesting since we moved in. Again the communication went silent. When leaving the property we were charged for a long list of repairs. features that had been broken when we moved in. Repairs we had been requesting they carried out for us throughout the six months tenancy. We raised these issues with them and heard nothing.

I have been waiting since August 2020 to receive my deposit back. It has been 6 months and I have still not got it. I was told I would get it in August. What's worse is that it is impossible to get anyone in this company to take the actions to give me back my money. I have phoned countless times and each time I am told that something will be done but nothing ever is. All of my emails are ignored. When one of the staff, Pamela accidentally emailed me about my old flat instead of emailing the new tenant I took the chance to tell them the situation and that I needed my deposit back. Pamela told me that the current tenants had to sign a contract to release my money, which is not true. I have no idea why this was said. I was told by another person in the company called Paula (who I'm informed has now left) that my deposit would be with me in a couple days back in August. When I pointed this out to Pamela they told me my deposit would be returned to me in the next few working days, this was around the 17th December 2020. It is now the 5th January 2021. Pamela has not responded to my last email asking where my money is. I am organising a complaint to the ombudsman and am going to take legal action, but thought I would leave a review as I've seen that Bryan and Keegan are keen to respond to public Google reviews instead of private emails. I am sick of the false promises. As you can imagine missing this amount of money and the inadequacy of Bryan and Keegan has caused much turmoil and frustration during an incredibly rough year financially and personally.

I fully recommend Michelle as an agent. She was friendly and knowledgable with no BS. Most estate agents are so pushy and in many cases dishonest and made me want to run away. Michelle was not like this at all.

They just sold our place in Comerford road for us and were really excellent. Pandemic, lock down, and absolutely useless buyers solicitors and they pushed and kept us informed throughout. Completion today. Can recommend. 🥂

Amazing. Having previously been with a big brand london agent, B&K are a cut above. The service is personalised, friendly and invested to get a good outcome for all. Would highly recommend. Let quickly. Great communication from both individuals (with direct lines!) and the lovely team in the back office.

Thank you Reed Rains Brockley office. Gentrit and the team were all very professional to work with and I would highly recommend their services. Having nice people to work with makes such a difference to get the job done. Thank you all. Richard

I recently used Reed Rains in Brockley to rent a property. I found Gentrit very professional and always available to answer any questions and facilitate the fixing of any issues. Would recommend

We have been Landlords for a number of years, during this time we have been looked after by the brilliant Lauren Cole in the Brockley Office. She is very attentive to both the Landlord and the tenant in All situations and this gives me peace of mind.

My experience with the team at Reeds Rains has been superb from start to finish. Always on hand to answer my questions on phone and email. Gentrit was diligent throughout and considerate to the stresses we faced involved in the rental process, guiding us through to a successful move. Really happy with the entire experience. Thanks all!

The team at Reeds & Rains Brockley were brilliant! Helpful, informative, responsive and really lovely. Great service by a great team.