12 letting agents in Norwich

We have recently agreed to let a property through William H Brown Norwich. We spoke to Rory at the branch who was so helpful. We weren't able to make the original viewing date but he went out of his way to help us to see the property. When we had seen it and chose to apply he took us through the process in an efficient and friendly manner that made it so easy. We are so excited to move into our new place and have been so grateful to Rory and the lettings team for how they have made this happen.

The service we have received has been truly remarkable, we would highly recommend William H Brown to anybody looking to purchase or sell property. Grace’s service has been impeccable. Grace’s support throughout the process has been to the highest standard possible, guiding us throughout the process and keeping us up to date in a timely manner. The mortgage application process has been amazing, Andy has been very supportive, taking into consideration our needs and helping us achieve the best mortgage possible. He was very clear and concise with the information he presented, being honest and factual throughout and even took the time to work on his day off to accelerate the process - we really appreciate all the efforts he made. Thank you both for making the process as stress free as possible! ✅

The service provided has been quick, efficient and professional. The guys delivered on everything promised and the the after sales has been a pleasure to deal with. Super quick turn around from valuation to getting my property live on the market. Offer was accepted and property was STC within 6 days! Every member of staff I've dealt with couldn't be anymore friendly or helpful. Recommended highly.

Speedy responses from the agents, from initial valuation through to offer stage. Great marketing advice which, as we followed, helped a quick sale. Solicitors are the delaying factor as we move to the end of the process, but all staff we deal with are always friendly and professional. So far a good experience but cannot comment fully until our sale is complete, hence the 4 stars.

Lewis Osborn has been fantastic to deal with. He listed to what we said we needed in a home and worked really hard to find us a property. He always kept in touch and kept us up to date with properties coming to market that met our criteria (which he always got spot in), with his help we found our forever home!

I recently let my property out through the Leaders team in Norwich. I’ve been speaking with Jack, Sean, Tom and Alex all four have been absolutely fantastic from start to finish. This was the first time I’ve rented out a property, I was quite nervous and stressed, but the professionalism of the team has made it comfortable. Answering all my queries in a timely manor whilst going above and beyond to reassure me when stressed. Big thank you to the team, would recommend them to any landlords looking to rent out their property.

Our experience of renting through Leaders has been fantastic. From our first query about a property to moving in, we have felt supported and valued. Alex is an absolute star and has made this journey effortless for us. We really appreciate all he has done and the work put in for us. Our experience of renting through Leaders and dealing with Alex has been a thoroughly positive experience compared to our nightmare previous rental experience with a separate agency. The final touches were there and this has made us look straight to Leaders in the future when we come to buy a property. Big thank you to Leaders and especially Alex.

I am very happy of using Leaders as my letting agency. My agent Jack Carter has been patient, diligent, efficient and very professional. After my first deal of renting was cancelled (landlord fault), they found me a beautiful place in record time. Many thanks!

During several years renting from Leaders I have found them to be by far the best estate agents I have dealt with. All issues, queries and questions have been thoroughly and promptly addressed. Communication has been problematic with other companies but I have always found phone calls and emails to be dealt with in a courteous and timely manner and crucially, where necessary, understanding. During the end of my tenancy in one of their properties the process was made easy and painless. Highly recommended.

We have our property let by and managed by Leaders. Our property manager is Amber who has always been professional and efficient. We communicate via email which is ideal for myself. She informs us of any repairs or issues and provides us with quotations immediately and has the worked carried out for our tenants as soon as possible once we can instructed her to proceed. We of course pay for full management service with leaders and they certainly do make it very easy and stress free for us, which is exactly what we want. Rachel

I would highly recommend Abbott’s Letting Agent. I found them to be very polite friendly and professional. They helped me with the questions I had. Chris was extremely friendly professional and had no hesitation in helping with letting of my house. All in all very pleased with Abbott’s.

My experience with Chris has been exceptional. He’s been so attentive, super easy to reach and is very knowledgable. Not only is Chris approachable but nothing feels like too much trouble and he has really supported in the move! The service we’ve received has felt personable and at no point did I feel it was transactional. We pick the keys up tomorrow! And I am confident we will not have an issues post moving in. I would highly recommend Abbott’s so friends and family in the future!

Abbott’s, more specific Genevieve have been absolutely amazing through and through. The whole turn around of agreeing to let to picking up the keys was so fast and smooth. I believe they are such value for money, as I have been stung before by huge agency fees. Genevieve was alway responsive to emails and calls, she was very understanding of our situation, she was professional and friendly, and still is. We felt and still do very comfortable and confident approaching her with any issues. I can not recommend Abbott’s Norwich highly enough! Thank you so much 😊

I have had a really positive experience renting with Abbotts. Everyone I have spoken to has been very polite, helpful and professional. Any queries are dealt with in a timely manner. I am really happy to be renting through Abbotts; they have an amazing team.

This is the first time that I have rented my property and Abbotts helped to make the process easy. The service was excellent and my property was quickly rented. I dealt with Scott and Chris, who both gave a first class service. They were helpful and guided me through the process. I would recommend the company to anyone looking to rent a property. Looking forward to having Abbotts manage my property over the coming year.

I booked a viewing at 2pm, we were there ON TIME! No one turned up for 10minutes so I rang the office and person I spoke to said they will give us a call back so waited for another half an hour, still no one turned up or rang me back. After around 40-50 minutes standing in the cold and snow, I rang again, Lisa spoke to me which said her colleague did not pass on the message and we were supposed to knock on the door and ask the concierge to let us in. No one mentioned this in the call or email, and with our previous experience viewing at Sentinel house, estate agent waited outside and went in with us. So she started saying it was our fault we did not knock and all other people who viewed knocked apparently. I have never seen an apartment building which let anyone go in, apparently Sentinel house does, so I am really glad we didnt take the apartment, lack of safety going on in that building! :) She also said she left at around 20 past, if she did then she should have seen us and didn’t bother to ask, shouldn’t she has a list of people who’s viewing on the day? We have left phone number for them to contact us, but I guess it was too much effort for her. So she started saying I was rude to her, and apparently the problem was not on her as well, it was on us! At the end I said to her they have really bad customer service, so she asked me to come in to branch to teach them what good customer service, with a good company you should train you own staff and not ask someone else to:) Seriously, staffs are irresponsible and rude, this company needs to train their staffs better.

After having multiple problems with the landlord, Ursula at DPS Estates was ready to help me at every turn, responding quickly and taking action rapidly. No problems at all with DPS Estates and would be happy to do business with them again.

We’re extremely glad we chose DPS estates to sell our property - The whole sales process was made painless by Lisa and David. Thank you so much.

They are the best estate agents I have ever come across. Please don't ever hesitate to deal with them. Very professional, excellent and transparent in offering services. 🌟🌟🌟🌟🌟 would be less to rate them I would say.

I’ve recently relocated from London to Norwich and the team at DPS were instrumental in making that transition completely painless... dare I say even enjoyable! From the initial briefing of the property type I was after, complete understanding of the brief demonstrated by the selection I got back, the pro-activity in finding more than a few options that nailed what I was looking for, right through to final agreement of the deal and my move to Norfolk... I couldn’t have asked for better service from David and the team. They blew some of the other agents I was speaking with out the water. Cannot give a stronger recommendation for anyone to use these guys in the future.

Absolutely disgusting company. We moved into a rented property. We brought up issues about black mould and was completely ignored, even worse then lied to about someone responding until we proved to them no one had. We lost hot water 3 times in the property and reported it twice, we got lied to about what the issue was. It was so bad that the boiler company that came out told us that they refuse to keep visiting because plumbers are not doing their job properly. When we advised the company and proved this to them with water tests, they still ignored us!!!. The plumbers broke our bath, again reported and completely ignored. If I was elderly I'd be dead because of this company. The black mould was so detrimental to our health we had £400 EON bill and spent over £70 on black mould cleaning products. Legal action will be taken, never been so glad to get out of a property which has been so poorly managed.

I cant recommend this company enough! We worked with Zoe who was extremely efficient, professional and helpful. She understood we were looking to move into a rental house quickly and managed to get the whole process completed within 7 days (from viewing to getting the keys). Thank you so much Zoe!

I have the pleasure of using Norfolk Property Management for 3 of my properties. However I’m very lucky to have Zoe as my contact. Zoe is amazing. Quick to respond. Knows the exact approach to take. I expect a high standard and this is exactly what I get. Zoe reacts to concerns quickly and efficiently. One of my properties is challenging. However I feel confident even though it takes more focus this is not a concern snd any matter Is dealt with.

We have recently moved into our new property (first time tenants) and Zoe has been extremely helpful! Answers all my questions in a timely manner, given advice and has genuinely been a lovely person! The whole process took four weeks in total, from viewing the property to getting our keys! Thank you again Zoe, it’s been a lovely and stress-free experience :)

Have just moved into a property that Zoe at Norfolk Property found for us and feel I need to share what an amazing service this company provides. Nothing is a problem and they kept us informed every step of the route. The property is brilliant, Zoe has been great with nothing too much trouble for her. If look up the definition of great customer service I’m sure it will have a picture of her. Thanks to you all from Mick & Christine

Since 2004, I have been a customer of Mills Knight .Julie and her team have been looking after my 2 properties from A to Z as I live abroad. During that time they have been so helpful,honest ,always trying to solve problems in the best way for both parties Landlord and tenants .They organised the repair and maintenance of my properties at reasonable prices. In 2012 I was victims of a scam concerning my properties Julie reacted quickly and help me to solve the problem successfully. Recently I have just sold one of my property once again everything went smoothly. Always the right advice. Always there to help and being positive. I would have no hesitation to recommend Mills Knight for there professionals and human approach and honesty. I am so lucky to have them as my estate agent.. A big thank you to Julie, Neil. Mary. Lynn. Donna.

This is only my second experience with letting agents so all my prior experience was gained with another major Lettings outlet. Luckily I spotted the previous tenants moving out of the apartment before the To Let sign went up and had contacted Mills Knight on Sunday so that I was one of there first clients they saw on Monday morning. Wednesday I saw the apartment and accepted it all references pending that was on December 22nd. By January 16th I was moving in and the landlord had put a new boiler in and redecorating certain rooms which I was really happy with. The was a certain odour in the flat but within the week and scented plugs the odour had gone. Mills Knight apart from not having a card reader made things really easy to deal with. Within 24hrs I was directed to the Lettings hub who dealt with all references and credit checks and then straight after Christmas it was moving in date. The only thing I did find strange ( not Necessarily wrong ) and that is when you get the keys and contract for the first time you are in their office not your new flat meaning the first time you walk into the flat and if you find anything wrong they have to rely on your word for it even though you may not have done anything. Thankfully apart from some boot polish on the carpet and a broken freezer drawer everything has been spot on and as a result would recommend Mills and Knight. Please denote Even though my surname is Mills . I am in no way affiliated with Mills Knight other than being a customer.

This is the second property I have sold with Mills Knight and I have also used them on a number of occasions for probate valuations too. As always they are responsive and most of all honest clear and professional. This property Julie, and her team understood my desire to sell quickly and helped agree a sensible guide price which was spot on which attracted much interest After a failed first purchaser who was unable to secure a sufficient FTB mortgage they acted quickly to contact other interested parties and swiftly secured a replacement buyer Although there were a few challenges throughout the sale they acted professionally with all stakeholders in the process and I am convinced were invaluable in securing a successful outcome for both parties I am a firm believer that dealing with a good professional small knowledgeable independent will out perform the large in-personable corporate every time Thanks once again Team MK for another successful and happy client

Excellent food,should pay more attention to seating arrangements,reminded me of school dining

Mills Knight handled the sale of my fathers house. He had lived there for over sixty years it was a big wrench for him to leave and coupled with the pandemic could have made it a very stressful exercise for both him and the rest of the family. Any stress was cushioned by the professional, friendly and compassionate attitude by the staff. We were kept informed regularly of how things were progressing and were really spoon fed with regards to the procedures. Wholeheartedly recommend this firm to handle property sale. Many thanks to the team of Mills Knight.

We had already had some valuations from a different agent for our property, when we looked around a house which was on the market with Sefftons. Straight away we could tell that Conrad really knew his stuff, and after offering us a very competitive fee we listed our property with Sefftons. We have zero regrets with choosing Conrad and his team; they have been amazing every step of the way. Not only did we sell our property on the first day it went onto the market, we also received full asking price! The listing on rightmove was fantastic and the photography and video skills were just absolutely stand out compared to other agents. Conrad, Avril and Darren were always so happy to help us with anything and really went above and beyond to keep our sale running smoothly. We would 10/10 recommend Sefftons to anyone considering selling their house (or buying a Sefftons listing!)

Darren was extremely helpful with everything. Quick responses when you need him. Would highly recommend

Not all estate agents are the same! The team at Sefftons are changing the perception of estate agency by offering a unique and bespoke service. The drone footage, video and photos were absolutely fantastic. We sold our house in just 1 day!

Brilliant service from Darren, great communication and house sold in days. Fantastic photography on the advert. I recommend Sefftons to anyone who wants no hassle. 5 star from us.

Fantastic service from the start. Top quality video and photos taken of our property. Service provided throughout has been brilliant. Always happy to answer questions and help in any way they can. Will use if we move again for certain

Sent an enquiry on Zoopla, left a voicemail, never heard back. Managed to get hold of them on the phone, very short, not really interested and promised to call back and then never heard again. If that's the service before even becoming a tenant, wouldn't risk it!!

Really disorganised and rude. We had a viewing booked one morning for a property, my partner and I travelled to the appointment at 10.30am and found no one there. Considering we booked the appointment only the day before we were quite mystified to why the place was deserted. A quick call to the office revealed that our appointment was apparently at 10.15, the agent has waited for ten minutes and then moved on. There was no email confirmation, no phone call to see if we were on our way, just a complete waste of time and earnings and barely even an apology! I phoned back a short time later to find out what had happened and why we hadn't received a call to see if we were on our way (other estate agents in Norwich would do from our experience) and I was told I shouldn't have been late in a rude manner and I shouldn't have written it down wrong. Even though I'm sure 10.30 was the agreed time. Appalling customer service. It's safe to say I don't care how nice the property is, I wouldn't ever want to deal with this company on a regular basis. AVOID.

Tenant for 4 years. Thoroughly recommend.

As a long term tenant I found Rachel and the team at Duke St Lettings to be professional and helpful at all times. I rented a property via DSL for well over a decade and, although contact was hardly frequent, I always found them to be friendly and considerate; they organised any work on the house or regular inspections quickly and were happy to accommodate my availability. I would certainly recommend renting via Duke St

Good properties with Good amenities. Duke Street Lettings seem good agents, willing to help tenants as best they can. Personal relaxed experience.

Kurt & his team are absolutely lovely. They always go over & beyond what is expected. I would highly recommend them. Thank you. Lauren x

Dealing with think property has been excellent. We asked think to come in and take our property on as our original buyer pulled out. After speaking for 30 minutes our property was sold within 2 hours. Now that's fast!

Top Marks to ThinK Property. What can I say, our experience was quite unique with 4 properties in the chain all being through Think Property. The fantastic service provided was second to none, professional, friendly with super customer care right through the process. Big Thanks to Emma, Kurt and Millie, a super team who made the process painless.

Five star all round. Communication has been brilliant. Both Danny and Millie were always happy to help and we cannot thank them enough for their hard work in getting us in our first house! Thank you Think Property!

I can’t recommend think property enough! They have been so friendly and professional. Anyone buying/selling there home you can choose think with confidence! They’ve just sold my home and hopefully going to sell us one in the future. I’d like to say a massive thankyou to Danny and Millie for everything they’ve done! You made it a pleasant experience 5* service! Kept in constant contact and did everything for us! They went above and beyond! Thanks again