3 letting agents in New Town

Had a viewing with one of the Letting agents yesterday totally unprepared,not approachable and unprofessional,asked a question as to why there is no sockets at the kitchen the answer was obviously it's been redecorated,like I would've known that,kept repeating that we should've read the advertise like he didn't wanted to give us any additional details,and more comprehensive description of the property. Asked bout the EPC Energy and Counci tax bands the same answer u should've checked it onlain it's called Google u open it and check online. I'm not an expert,but chatting on the phone and being rude when asked a question about the property is not the appropriate approach. It was like we were interrupting some more important job he had to do(chatting on the phone),and had to squeeze every word out of his mouth.... wouldn't recommend at any point,he was even late for the appointment.

Although they found a tenant quickly I found that the service they provided was not to standard.I opted for the guaranteed rent scheme, however, rent was not paid within good time despite me being guaranteed the rent. The agent would state "the tenant has not paid yet". They are not good at communicating. I personally would NOT use them again.

We bought our buy-to-let property via the VA team a few years ago and they have been brilliant until the exchange and completion of the property purchase. More recently we have gone back to them to project manage and carry out a major renovation work on the property. They have been very helpful, friendly, and yet very professional in the way they managed the whole thing for us specially during the peak of last year's pandemic time The project was executed with regular updates and communications. A massive thanks to Venessa and her team for this. After the successful completion of this project, we decided to let and manage the property via them. They have been doing an excellent job on this letting and management fronts too. We are very pleased with their service. All the VA staff are pleasant and approachable. We are glad that we have the property under their letting management.

The team at VA are honest and sincere. They take on feedback and always seek to improve for the benefit of their customers. My wife and I as landlords are appreciative of what Vanessa and her team does to look after our tenants and our property. Thank you Vanessa, Emma Burroughs, Emma Jane, Myles, Gavin, Louise and the entire team at VA. We as landlords are appreciative of the work you do for us.

I recently have been looking at a few letting agents to take on finding a new tenant and managing a property for us. VA stood out above the others for on a few counts: * whilst making their first inspection, giving excellent advice on what was essential/ non-essential works * arranging connection with trades for immediate works * offering fair pricing and 24 hour on-call for tenants Gavin was most helpful and attentive when preparing the pictures and the listing. And last but not least, we were impressed when we had viewings booked immediately and a holding deposit taken from a prospective tenant within the first 24 hours since listing. One week later, reference checks complete with flying colours, and our tenant is moved in. We are very happy!

h is very helpful with everything. Gave us a co let and was very prompt.